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FAQs

AD Series Tamper Switch can be easily broken during installation or during Factory Default Reset and Coupling processes

Resolution: Broken Tamper Switches can not be reparied in the field. The main PCB (and inside escutcheon) must be replaced. See attached Technical Bulletin:

Where is the template for the 718 trims made after 2/28/2011 for Falcon/Monarch concealed vertical rod devices?

Resolution: Templates for current 718 series trim can also be found on Falcon website:

Can a PS872 operate EL devices?

Resolution: Yes, 871-2 option board is included in the PS872 power supply and will power 1 or 2 EL electric exit devices.:

Are sex bolts shipped standard for the top and bottom latches for 22/33A/35A/98/9927?

Resolution: Sex bolts are shipped standard for top and bottom 22/33A/35A/98/9927 latches for the surface vertical rod devices.:

Can an Auto-Unlock be set up to operate the Aux relay on a CT5000?

Resolution: No; Auto Unlocks activate only the Strike relay and cannot be configured to operate the Aux relay.:

Can I use an AD or CO - 993 Exit Trim with a Von Duprin 98/99 Concealed Vertical Rod exit device on a wood door?

Resolution: The AD or CO - 993 is NOT compatible with a Von Duprin 98/99 Concealed Vertical Rod exit device on wood doors.:

Will an AD or CO lock that has been toggled unsecure relock automatically at midnight?

Resolution: If an AD or CO manually programmed lock is toggled unsecure / unlocked by a Toggle credential, it will not automatically relock when its real-time clock reaches midnight.:

What is the template for the 224HD TW8 continuous hinge?

Resolution: Templates for 224HD TW8 continuous hinges are 829431-00 for 83" & 85", 829433-00 for 95" & 829435-00 for 120" tall doors. Templates for 112HD TW8 continuous hinges are 829430-00 for 83" & 85", 82...:

Would there be an issue with 98/9947 NL-OP and retracting the rods with that 10' tall door?

Resolution: No issues, will be slightly more difficult to turn the key than a 8' door. In general the NL/NL-OP can have increased force required to retract latches.:

Can 5100 electric strikebe used on fire rated door?

Resolution: The Von Duprin 5100 electric strike is not for fire rated applications.: