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FAQs

Is there an engraved instruction rose (previously called an indicator rose) for the ND75 lock?

Resolution: If a blank rose is preferred over an instruction rose (previously called an indicator rose), the customer will need to order the lock less inside rose and order the inside rose (03-042) separately....:

Are the Pushbar Retrofit Kits (PBKIT) the same for 98/99 and 33A/35A series devices?

Resolution: A PBKIT is a Pushbar Retrofit Kit.The pushbar retrofit kits are not the same for 33A/35A and 98/99 series exit devices. Depending on the finish of the exit device, the pushbar end caps are di...:

What is wrong with a Chexit LED display that is not working and everything else works fine?

Resolution: Assuming everything else on device is functioning normally ie; audible, 15 second delay, External Inhibit input, FA input, DPS input then LED on circuit board is bad. The Chexit mod...:

Is a 24VAC solenoid available for an EL device?

Resolution: The EL solenoid for the device is only 24VDC which must be provided by a Von Duprin PS873-2 or PS914-2RS/4RL power supply.:

Why would 2670 have a faint alarm?

Resolution: The battery may be weak or possibly the board is bad.:

Are the 643e and 716 finishes the same?

Resolution: The commercial Aged Bronze finish (643e) is the BHMA equivalent to a copper plated, blackened, relieved and then clear coated product. This commercial finish is identical to the residential Aged ...:

What Gen2 Indicator options are available with the Schlage L9000 mortise locks?

Resolution: Schlage offers Gen2 Indicator trim in both N Escutcheon and Rose/Sectional trim. A complete listing of lock functions and part numbers can be found here. :

What replaced the B400 deadbolt?

Resolution: The Schlage B400 deadbolt was a grade 2 deadbolt and was discontinued April 1, 1996. Its replacement was the B100 grade 2 deadbolt and no parts were compatible between the two.:

Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?

Resolution: Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...:

Why will 912L not retract the latch bolt all the way?

Resolution: There are a few things to check in the 912L trim is not retracting the latch as expected. If the 912L was shipped after February 28, 2011, Check the installation ins...: