Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?

Resolution: Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...:

Why will 912L not retract the latch bolt all the way?

Resolution: There are a few things to check in the 912L trim is not retracting the latch as expected. If the 912L was shipped after February 28, 2011, Check the installation ins...:

What is Steelcraft's standard hinge locations for a 6'8" high frame from head to top of each hinge?

Resolution: The location to the top of hinge will vary depending on hinge size used. 6'8" Frame with 1 1/2 pair of hinges (top to top): For 4 1/2" hinges from the head to top of each hinge is 7 1/2", 37 7...:

Can a 12" extension rod be added to 98/9927/57 panic or fire rated device?

Resolution: Von Duprin discontinued selling a 12" Extension Rod for the standard 98/9927/57/-F devices before 2016.The 36" Extension Rod (051802 x finish) can be cut when necessary in the field.Note that the E...:

What is the maximum glass light size available on a 20 minute sidelight frame?

Resolution: On fire rated transom and/or sidelight frames and fire rated window frames, Steelcraft labeling procedures only control the O/A width and/or height of the frames based on wall condition. The amount...:

Can fire rated double egress frames have side lights or transoms?

Resolution: No. Fire rated double egress frames must be a stand alone 3 sided frame assembly. If transom lights and/or sidelights are required, they must be built and installed as separate Fire Window assemb...:

How are Butt Hinges located?

Resolution: Steelcraft locates all butt hinges from the top of the door to the centerline of each hinge as standard practice: Locating hinges to the center line of the hinge keeps all hinge locations ...:

Are astragals required on 3 hour rated pairs of doors?

Resolution: All 3 hour fire rated pairs of doors do require an astragal when used without a removable hardware mullion. Pairs of doors with removable hardware mullions are treated and listed as 2 single doors...:

Explain the difference between FS fail safe and FSE fail secure.

Resolution: FS- Fail Safe unlocks without power.FSE - Fail Secure locks without power.:

Do the AD Series and CO Series 993 come with a dummy trim (DT)

Resolution: - Dummy Trim is available for both CO Series and AD Series products. Customer must specify, lever style, finish and cylinder type when ordering- Dummy trim is provided with the same spring ca...: