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FAQs

Resolution: Handing can be changed, see step 3 of the 1490 installation instructions.:

Resolution: The Von Duprin 33A/35A series exit devices can be order with HD-EL option.:

How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?

Resolution: You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400: For the COM setting, go into the C...:

Where can I order a Hand Held Device (HHD), Pidion, accessories?

Resolution: Warranty on the HHD is one (1) year from date of purchase. The battery for the HHD (Bluebird Pidion) is covered under warranty. However, as the batteries are not ...:

Can you use a new 812L on an old bar that had a 182L?

Resolution: The current 812L trim will replace the older 182L trim. Due to the thicker escutcheon plate of the 812L trim a 1 1/2" mortise cylinder with straight cam for mortise devices or a longer rim cylinde...:

Can you get a 511L as a NL?

Resolution: This is not an available option. Making the lever rigid(NL/DT) defeats the breakaway feature. The lever must be active to lift the the lift block to compress the springs for the VR function t...:

What is the part number for the 5547 top latch non rated?

Resolution: The part number for 5547 top latch and rod assembly is 050053-00. :

What causes corrosion on ibutton ports and do I prevent it ?

Resolution: Corrosion on ibutton ports is the result of a "salty" or "electrolyte-rich" rain (ex. acid rain) in conjunction with the electrical potential across the ibutton ports, which occurs by design. This ...:

Is there an engraved instruction rose (previously called an indicator rose) for the ND75 lock?

Resolution: If a blank rose is preferred over an instruction rose (previously called an indicator rose), the customer will need to order the lock less inside rose and order the inside rose (03-042) separately....:

Are the Pushbar Retrofit Kits (PBKIT) the same for 98/99 and 33A/35A series devices?

Resolution: A PBKIT is a Pushbar Retrofit Kit.The pushbar retrofit kits are not the same for 33A/35A and 98/99 series exit devices. Depending on the finish of the exit device, the pushbar end caps are di...: