Why will 912L not retract the latch bolt all the way?

If the 912L was shipped after February 28,  2011, Check the installation instructions, step 3 to be sure all parts are installed on the trim correctly, even if the trim was received in the proper hand. 

If the 912L is used with a rim device, check to make sure device template was correctly followed.  The 912L does not retract the latch bolt all the way into the case.  It will be out about 1/16" which will still clear the strike if the template was followed. 

Also, check tail piece length, if door is not exactly 1 3/4", it is possible the tailpiece on the trim will project too far into the case and cause an issue with the latch retracting (applies to devices shipped any time). 


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