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FAQs

What size Torx Bit is needed for the RC-04?

Resolution: If using the supplied torx mounting screw, a T-8 Tamper-Resistent (Pin-In-Torx) bit is needed.:

What is the error message "FAIL : IBIT Test Results Failed Engage

Resolution: The Error: Fail:IBIT Test Results Failed Engage, indicates that the Engage Wi-Fi connection of a lock has failed due to an IBIT (Inter-Building Interface Test) failure. This suggests a problem...:

Does the NDEB come with DPS?

Resolution: The NDEB lock comes with the DPS magnets.:

Do you offer connectors to the CTE separately?

Resolution: No, the connectors for the CTE are not offered separately.:

Can you change users name assigned to a credential?

Resolution: You can change the name for a user assigned to a credential they the web portal.In the web portal, click on users, then select the user you want to change the name for. Then click on edit user...:

How can I delete an Engage account that was accidently created?

Resolution: If you need to delete your Engage account, you can do so from the Engage Mapp. From the Mapp after you log in, go to More , then My Account and select the Delete account option.:

How to commission an enrollment reader in Zentra?

Resolution: When commissioning an enrollment reader in Zentra, we use the Mobile application to commission the device. You cannot enroll it using the Zentra software.:

How do I see which unit a fob is assigned to in Zentra, once I have changed the name on the fob to the resident and not the unit number?

Resolution: Running an Access Point Permissions report will show you what each fob as access to regardless of the name. The Name of the access point will populate on the left under “Access Point”, the persons ...:

Why do the options for enrolling credentials at RC-04 doors go away when adding a Schlage reader to the tenant?

Resolution: Once an Engage device is introduced to the tenant, the credentials must be enrolled at an Engage device, if enrolling by presentation. The system automatically removes the ability to enroll at an I...:

Why are there approvals being shown in the history, but no one is at the door?

Resolution: Often, this is caused when a reader has been offline and comes back online after people have come in and out of the door. The RC-04 will store the information of the users coming in and out and onc...: