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FAQs

Can I create mobile credentials without commissioning mobile-enabled locks in ENGAGE?

Resolution: Yes, a site administrator or manager can create mobile credentials in a site that does not have any mobile-enabled locks commissioned. Although it is not common, there are instances where a si...:

Is dogging allowed on fire rated devices?

Resolution: Mechanical dogging is not allowed on fire rated exit hardware. Electronic dogging is fine on fire rated devices as long as the power supply is tied to the fire alarm system.:

Can a vertical rod panic bar be put on a single fire rated opening?

Resolution: Fire rated vertical rod panic bars are not tested on single door opening and would not meet code. :

Is the Chexit option available on the XP98/XP99 devices?

Resolution: Yes, the Chexit is available on the XP devices. :

Is the Chexit available on the 94/95 series Inpact devices?

Resolution: There is no delayed egress option for the 94/95 series Inpact devices. :

Is there a way to reset a 900 series power supply if there is no DC output?

Resolution: You can try to reset a 900 series power supply by following the steps below:1) Remove any load from the supply. This is any relay boards and anything wired into the DC outputs. 2) Disconnect t...:

Is the L9466 function available with the Vandlgard feature?

Resolution: The Schlage L9466 is NOT available with the Vandlgard feature. :

Do Schlage locks inlcude a strike plate in the package?

Resolution: Schlage provides all of the necessary hardware to complete installation on a door with standard door prep. :

Cn you use the 4040XPT-18 drop plate with the 4040XPT DE X ST-3073?

Resolution: It will work but there is no ST template for the installation so you would need to locate the mounting holes of the plate based off of the dimensions for the closer mounting holes.:

Does the -518 sr swing cable parts bag come with the sr swing control box?

Resolution: The -518 sr swing cable parts bag DOES NOT ship with the sr swing Control box. It is shipped standard in the sr swing motor gearbox carton or can be order separately.: