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FAQs

What is the difference in the finish colors Polished Nickel (618) and Bright Chrome (625)?

Resolution: The Schlage Polished Nickel is bright and shiny with a yellow undertone. Versus the Bright Chrome that has more of a blue undertone; but is also bright and shiny. :

Is it possible to determine how the lock was connected in the Alexa app?

Resolution: How to Determine How Your Keypad Was Connected to AlexaOpen the Alexa App:Launch the Alexa app on your mobile device.Navigate to Device Settings:Go to the "Devices" section located at the bottom of...:

Do the K Series mortise locks have replacement parts available?

Resolution: The K series lock was discontinued circa 1986, and Schlage no longer manufactures parts or locksets for this series. :

Does Schlage Offer Fire-Rated Locks?

Resolution: Yes, Schlage does offer fire-rated locks. However, Schlage residential locks are not automatically fire-rated unless they are specified as light commercial (CS version). If the lock is labeled as a...:

Why Can't I Directly Pair the Schlage Encode Smart Lock with the Ring App?

Resolution: The Schlage Encode Series cannot be directly paired with the Ring app. To integrate your Schlage Encode Smart Lock with Ring, follow these steps:Pair with the Schlage Home App: First, ensure your S...:

Can I Set Up Geo-Fencing in the Ring App for My Schlage Encode Smart Lock?

Resolution: The geo-fencing feature in the Ring app is not compatible with the Schlage Encode Smart Lock. While Ring offers geo-fencing functionality for certain devices, this feature is not available for mana...:

Do we have service parts for the EPT (electric power transfer)?

Resolution: We do not have service parts for the EPT.:

What does Schlage offer for severe weather solutions?

Resolution: Click here for the link to the Allegion Windstorm Solutions Brochure. :

Can I change my Pure Access Cloud account name or site admin details?

Resolution: The end-user cannot change these settings. The Pure Access Cloud site administrator can request changes at [email protected] or by calling Isonas Technical Support at ...:

Why can’t I see the dashboard that I just created?

Resolution: Dashboards can be associated with specific User Groups. If you are not a member of that User Group you will not see that dashboard even though you otherwise have full administrator access.&nbs...: