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FAQs

Do we have service parts for the EPT (electric power transfer)?

Resolution: We do not have service parts for the EPT.:

What does Schlage offer for severe weather solutions?

Resolution: Click here for the link to the Allegion Windstorm Solutions Brochure. :

Can I change my Pure Access Cloud account name or site admin details?

Resolution: The end-user cannot change these settings. The Pure Access Cloud site administrator can request changes at [email protected] or by calling Isonas Technical Support at ...:

Why can’t I see the dashboard that I just created?

Resolution: Dashboards can be associated with specific User Groups. If you are not a member of that User Group you will not see that dashboard even though you otherwise have full administrator access.&nbs...:

What is a ‘User Permissions’ report?

Resolution: A ‘User Permissions’ report shows users associated with access control Weekly Ruleswhere the user is identified by name rather by a User Group.:

How do I select the credential formats listed when manually enrolling a new badge for an Engage linked Pure Access Account?

Resolution: With Pure Access Cloud accounts that are linked to Engage you can select ‘Available Credential Format’ and ‘Default Credential Format’ at the Settings>Global Settings page.:

What is the best way to get a report for duplicate users in Pure Access?

Resolution: Since the Users reports doesn’t differentiate between duplicate users, the best way to get a report that shows duplicate users in Pure Access is to run the ‘User Export’ report and downlo...:

Isonas PAC Admin DeActivated User and can't find to Re Activate.

Resolution: In the Status filter at the top, you need to select Inactive or ALL users.Then you will see the deactivated users.:

What is the Part Number for NDEB Battery Strap?

Resolution: The battery strap is not sold separately. It is included with the battery holder kit.Part #: N223-044Contents: (1) Battery tray assembly (1) Battery strap :

Which model readers will work with the CTE?

Resolution: With the CTE controller, you can only use 485 readers.You can use the MTB11, MTB15, MT11-485 and the MT15-485.You cannot use the MT11 or the MT15 readers: