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FAQs

Is the sizing spacer for Von Duprin concealed cable devices available as a service item?

Resolution: The cable sizing spacer is only available with Von Duprin 33/3549A and 98/9949 devices or with individual cable assemblies. It cannot be purchased separately.:

Can I convert an existing QEL device to a mechanical only application with hex dogging (HD) or cylinder dogging (CD)?

Resolution: Existing QEL devices can be converted to mechanical only applications with hex dogging or cylinder dogging. Please note that this conversion is only possible with panic devices; it is NOT pos...:

Are Falcon 19 Series devices available with electric latch retraction?

Resolution: Electric latch retraction is not available for the Falcon 19 Series.:

What is the part number for the HDSI/CDSI tumbler spring?

Resolution: The HDSI/CDSI tumbler spring is part number 47380992.:

Is the Schlage Home App Required to use a Schlage Encode Series Lock?

Resolution: While the Schlage Encode Series (models BE489, BE499, and FE789) can be used without the Schlage Home app, it is not recommended. Using the lock without the app limits access to its full features a...:

Can You Disable the Lock Screen Requirement for the Schlage Home App?

Resolution: When using the Schlage Home app, many users wonder if they can disable the lock screen requirement on their phones. Unfortunately, the answer is no, and here’s why:Why a Lock Screen Is Mandatory fo...:

How to Reverse the Handing on the Schlage Encode Lever

Resolution: The Schlage Encode Lever (FE789) is designed with reversible handing, making it easy to adapt the lever direction for both left-handed and right-handed doors. Whether you're installing the lock for...:

Can a lever be purchased to replace a door knob on the interior of an F60 handle set?

Resolution: The Schlage F60 handleset is created by combining a Schlage F58 (Exterior) with a F59(Interior). If you purchase a new F59 with the desired knob the replacement will come with a new chasis that wil...:

What is the difference in the finish colors Polished Nickel (618) and Bright Chrome (625)?

Resolution: The Schlage Polished Nickel is bright and shiny with a yellow undertone. Versus the Bright Chrome that has more of a blue undertone; but is also bright and shiny. :

Is it possible to determine how the lock was connected in the Alexa app?

Resolution: How to Determine How Your Keypad Was Connected to AlexaOpen the Alexa App:Launch the Alexa app on your mobile device.Navigate to Device Settings:Go to the "Devices" section located at the bottom of...: