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FAQs

Resolution: Deleting a device from Engage can be done in two ways. The web application is on Page 53 of the user guide. The web application procedure is on page 79. Click here for the link to the En...:

How to change your password for Engage?

Resolution: There are 2 ways to change the password. Once on the web portal, the other on the phone app.On the PC, go to: https://portal.allegionengage.com/signin. Then click on Forgot passwordOn t...:

What is the part number for the 25-V extension rod?

Resolution: The 25-V has three different extension rod sizes:650006 Vertical Extension Rod 12"650007 Vertical Extension Rod 24" 650008 Vertical Extension Rod 36":

Does Allegion offer spacers for NDE or NDEB?

Resolution: Here at Schlage, we do not offer spacers for the NDE or NDEB locks.You can purchase them from Horizon Security.Here is a link to their page: https://horizonsecurity.net/product/nde-spacer-plate/ :

How can you order just the special 7/8” fifth screw spacer?

Resolution: Yes, you can order the 4110-201 x ST1631 and this will get you the special 7/8” spacer that can be used for any parallel arm mounted closer that requires that special 7/8” fifth screw spacer.:

How to Pair Your Schlage Lock with Brilliant Smart Home Control

Resolution: The Schlage Encode (BE489) and Schlage Connect (BE469) locks are both compatible with Brilliant Smart Home Control, allowing you to seamlessly integrate your smart lock into your home automation sy...:

What is the 23-000 cylinder?

Resolution: The ND85 uses the 23-000 Conventional Indicator cylinder, available in Classic, Everest and Everest 29 keyways. It is not available with an Interchangeable Core cylinder. The 23-000 cylinder r...:

Does Schlage offer a vehicle security hasp?

Resolution: Schlage offers a vehicle security hasp in a locking diameter of 5/8". The model is 855101. Please click here for more info.:

Does Schlage offer flexible security hasps?

Resolution: Schlage offers a flexible double hinged flexible security hasp.Tthe model number is 855118. Please click here for more info.:

Can Schlage help me locate a local locksmith?

Resolution: Please click here to access Allegions locksmith locator tool. You can search for local locksmiths by zip code and distance or by state/province. :