User questions

Question
Answer
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • What current should an AD-Series or CO-Series lockset draw while in its low power "Sleep" mode?
  • Will the SUS pull the audit trail from the CL Series, CM Series, CO Series or AD Series locksets?
  • What would cause a 4600 operator to click a few times when the actuator is pushed, but not open the door?
  • What is the part number for an ND lever?
  • What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
  • Can the credential reader be changed on a CO-Series lockset?
  • Why does the Schlage button light up “Green” when I open the door?
  • D73 locking issues with push button.
  • Why did my CO Lock stop working after the Reader Module (electronics) was changed?
  • What drains the AA batteries on an CO-Series lock?
  • Is there a Schlage lock with a toggle button?
  • Resetting a CO200 / CO250 Series Lock back to Factory Default Settings
  • Why can't I remove the control key from the core after the core is inserted into the lever?
  • D73 locking issues with push button.
  • Will a Von Duprin Chexit device automatically rearm itself after a fire alarm clears?
  • Why does my key cylinder spin and not lock or unlock the ND?
  • What is the part number for a Schlage cam to operate a Corbin lock?
  • How to order a T series lock with a Corbin Russwin full size interchangeable prep.
  • Can a Chexit release delay time be changed in the field?
  • What does BOCA mean for the Von Duprin Chexit option device?
  • What is delayed egress hardware?
  • Can a Von Duprin delay egress controller DE5101 run a pair of doors?
  • Can Von Duprin QEL/EL and CX be in the same device?
  • What is thermal bow?
  • Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
  • Can the low coin cell Nuisance delay be Disabled on a CO200?
  • What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  • Schlage FE410 - Passage or Deadlatch Issues in Retracting on Lever Press
  • What is the part number for the SFIC tail piece for a W lock?
  • What is the part number for T lock tailpiece used with a conventional cylinder?
  • Which way is the tail piece of the rim cylinder is inserting into the Von Duprin 98/99 rim device from 996L trim?
  • What is ASTM E-119?
  • What fire ratings are available on DW-Series Borrowed Lights?
  • Does Steelcraft have frame installation instructions?
  • What options are available to add frame reinforcement for surface closer?
  • How do you install a 4110 with flush transom frame?
  • What is the rough opening in walls for frame installations?
  • Can a filler or cover plate be used to blank out a EPT prep on a fire rated frame?
  • What are the installation tolerances for hollow metal frames?
  • Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?
  • Can out of square frames be adjusted?
  • Can out of plumb (twisted) frames be adjusted?
  • How does the ND82 operate?
  • What is the L9496 function?
  • Why does my AD or CO series lock unlock when the lever is raised?
  • What is the L9080 function?
  • What other locks can the blue lever removal tool 24002693 be used with?
  • How do I contact Schlage Biometrics Technical Support?
  • What is the High Security Stud (ST) option for Ives Butt Hinges?
  • How do I program my device?
  • Who to contact?
  • When was e.Primus discontinued?