Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
what is Allegion connect
”
RELATED FAQS
Question
Answer
Can you connect an external horn to a Chexit device?
Resolution:
Chexit devices shipped prior to 8-24-2015 with solenoid driven:Use the external alarm contact, blue and brown wire on Chexit device.Connect the blue wire to the red wire and connect the brown wire ...:
How do I connect the external inhibit option for the Chexit?
Resolution:
For Chexit devices shipped after 8-24-2015 with motor driven connect your normally closed contact from access control system between green and red on the twelve field wire ...:
Why won't my HHD connect to the AD300 lock?
Resolution:
If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...:
What is the part number for the wireless communication module, radio board, COM400, with the remote antenna connection (gold jack)?
Resolution:
The COM400 has only two versions of FW, 2.2a and 2,2d and they are cross compatible and completely functional with all AD-Series wireless devices. There is no reason to change a FW 2.2a to a FW 2...:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
Where does the 8310-877 safety sensor attach to the Senior Swing controller?
Resolution:
The 8310-877 Bodyguard Safety Sensor attaches (plugs in) to the P1 connector on the Senior Swing controller. The 8310-846 (761462-00) wiring harness "included" with the 8310-877 safety sensor is us...:
Do the electric removable mullions come with a quick connector?
Resolution:
The Von Duprin electrified steel mullions, 4854 and 9854 come with a quick connector that connects the electric strike wires from the mullion to the frame through the top fitting. ...:
How is the 8310-877 wired to the 4600 (4630 4640) operator?
Resolution:
The 8310-877 comes with a 6 wire cable. You have to cut the connectors off both ends and hardwire it to the 4600 operator as follows: The 6 wire cable connections to the 7 pin connector in the 8310...:
How are actuators wired to a 7900 or 7980 series control box?
Resolution:
The "common" of all the actuator switches will connect to terminal 10. The N.O. (normally open contact) will connect to Terminal 5, 6, 7 or 8 depending on which control box is used and the function...:
What wires are the activation inputs for the Senior Swing?
Resolution:
The current (digital control box) activation input wiring harness (# 761464-00) is included in the Sr. Swing parts bag (-518), and has 4 wires in it, Black, White, Yellow, & Gray. ...:
Why is my HHD not connecting to my AD lock?
Resolution:
5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:
How is the EL exit device wired up to the 900-2RS?
Resolution:
See attached instruction. PS914 Installation Instructions:
Falcon MA lock wire color.
Resolution:
Solenoid: Black (2 wires) RX (monitors both sides) Normally Open: Green (pin 6 when connector included) Common: Orange (pin 5 when connector included) The current version o...:
Does Allegion write specifications and specs?
Resolution:
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Desig...:
How do you wire up the new hold open switch on the 4600 units?
Resolution:
The 4600 Series I/O PC Board was updated in Nov. of 2010. As part of that update, the hold open switch plug in connector was removed, requiring the hold open switch to be field wired on t...:
CONNECT
Resolution:
CON-, Allegion Connect:
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
Upgrading any AD-Series lockset to an AD300 - power restrictions
Resolution:
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.:
How do I connect External Inhibit wires on Chexit?
Resolution:
Chexit devices shipped prior to 8-24-2015 were solenoid driven: A normally closed card reader contact, key pad contact or any other control contact connects to the G...:
What's needed to write a door hardware specification?
Resolution:
The following items are needed for Spec Writers to write a door and hardware specification Building code being used Occupancy type or types Occupancy load for any rooms or areas of ass...:
Why did my CO Lock stop working after the Reader Module (electronics) was changed?
Resolution:
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...: