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view coupling password
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RELATED FAQS
Question
Answer
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Resolution:
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:
Where can I download the latest version for the Schlage Utility Software?
Resolution:
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...:
How should I update firmware (FW) on an AD300?
Resolution:
Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:
What is the part number for the wireless communication module, radio board, COM400, with the remote antenna connection (gold jack)?
Resolution:
The COM400 has only two versions of FW, 2.2a and 2,2d and they are cross compatible and completely functional with all AD-Series wireless devices. There is no reason to change a FW 2.2a to a FW 2...:
How do I couple a Hand Held Device to a PIM400
Resolution:
If the PIM400 has already been coupled with a HHD, the Coupling process will be disabled and the PIM400 will no longer go into its Coupling Mode. You must RESET the PIM400 in order to allow (re-en...: