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“
SUS Update Guide
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RELATED FAQS
Question
Answer
Where can I download the latest version for the Schlage Utility Software?
Resolution:
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...:
How should I update firmware (FW) on an AD300?
Resolution:
Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:
How to adjust First, Delay, and Retry in a PIM400 & AD400?
Resolution:
To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...:
How do I change signal levels on my PIM400 -TD2 outputs?
Resolution:
These SUS settings have no effect when the AD400 is linked to a PIM400-485; because the PIM400-485 reports the logic status with RSI-485 commands and not logic levels. The settings are gray...:
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Resolution:
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:
What should I do if the CT5000 USB cable gets disconnected during a firmware update?
Resolution:
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...: