Solenoid not retracting door latch

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If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
One of the following items may cause the EL1490 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
The resistance readings for a Falcon 24 or 25 Series EL solenoid should read;Green to Yellow = Pull Coil, should measure between 1 and 2 ohms of resistance. Green to Orange = Hold Coil, s...
If the 912L was shipped after February 28,  2011, Check the installation instructions, step 3 to be sure all parts are installed on the trim correctly, even if the trim was received in th...
  For Product Shipped Prior to August 2012 using the old (black) potted module: a.       0-100 ft 14 gauge wire b.      0-200 ft 12...
 
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...