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“ no tour credential update ”

RELATED FAQS

Resolution: A reader powered by a USB cable (via a computer's USB port or a powered USB plug) used to enroll smart credentials used in Multifamily access. The reader uses a Wi-Fi connection for enrolling no-to...:

When should I update the firmware in my AD Series or CO Series products?

Resolution: Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...:

Can the credential reader be changed on a CO-Series lockset?

Resolution: A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:

Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?

Resolution: Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:

Why doesn't my AD lock go into Construction Mode?

Resolution: Update your device firmware to the latest version to fix this early design / feature update: