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Resolution: CM locks with a magnetic stripe reader can only be set to read one of the three mag tracks at one time. The CM lock with magnetic stripe reader was shipped from the factory with the magnetic stripe...:

Will the older 871-2Q cards work with the new PS914 power supply?

Resolution: The older 871-2Q card that was used on PS873 power supply will not work with PS914 power supply. You don't need to use the PS914 power supply with 900-2Q board, you can simply use the PS902 power ...:

What do I need to use a fire alarm board with a PS914?

Resolution: The Basic PS914 power supply will not accept a 900-FA fire alarm board. 900-8F option board is required with PS914 power supply to accept 900-FA fire alarm board (900-8F is an adaptor board for...:

Why is the 2Q option board required to operate Von Duprin QEL devices?

Resolution: Communication takes place between the 2Q option board and the Von Duprin QEL exit device. If this communication does not occur then the device will not retract. The 900-2Q board is not ...:

I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?

Resolution: Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:

Where are the PS914 instructions?

Resolution: The link to the specific sheet can be found by clicking here: http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Von_Duprin_PS914_Power_Supply_Installation_I...:

What are the steps I need to take in order to do a card emulation test between biometric hand readers?

Resolution: If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:

Magnetic Stripe Card Coersivity

Resolution: Magstripes come in two main varieties: high-coercivity (HiCo) at 4000 Oe and low-coercivity (LoCo) at 300 Oe but it is not infrequent to have intermediate values at 2750 Oe. High-coercivity magstri...:

What part is required to add a sequencing feature to a 7902/7982 control box?

Resolution: The sequence card part number is 3426 and plugs in the "S" slot of a control boxes right next to the 10 pin terminal strip. The 7902/7902ES or 7982/7982ES can be converted to a 7902S/7902SES or 79...:

How do you create a custom Mifare configuration with DX2400 Xceed cards and the HandNet Lite software?

Resolution: Here are the steps needed to create their custom Mifare configuration using DX2400 Xceed cards and the HandNet Lite software. Handnet Lite version 2.3.1.9 which is available on our FTP site, is req...:

Will the FA card mount directly to the PS914?

Resolution: The 900-FA fire alarm board doesn't mount directly to the PS914 power supply. The 900-8F option board is required with fire alarm board. Fire alarm board plugs to the 900-8F and 900-8F plugs into...:

How are the solenoid air valves in the 7900 series control boxes marked?

Resolution: The part number for the solenoid air valve in the 7900 Series control boxes are: 7901/ES7901 - part# 941 - marked A 7902(S)/ES7902(S) - part# 942 - (2 valves) marked A and B 7949/ES7949 - part...:

Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?

Resolution: Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:

What is the power output of a 4600 operator?

Resolution: The 4600 Series operator has both a 12VDC and 24VDC output rated at 1A (combined load) to power strikes, maglocks, and other devices, but an EL device "always" has to have a separate PS914-2RS Seri...:

What Proximity technologies do XceedID readers support?

Resolution: ISOX card technology is no longer supported - contact XceedID sales:

Why is my access control not seeing the read from my card on a OSDP connection?

Resolution: We don't use secure OSDP, the controller will need to be set to open and then they should be able to see the data. :

GE/CASI Card Availability

Resolution: No, they are HID brand credentials. However, Schlage MT-series readers will read CASI proximity cards by default.:

Multi-Technology Cards

Resolution: A card or credential utilizing two or more technologies such as magnetic stripe and proximity (RF).:

Card format

Resolution: The bit structure of a particular card. The average card format includes the card number, facility code, and parity bits. The two types of card formats supported by Cisco Physical Access Manager ar...:

Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?

Resolution: If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to ...:

What replaces the Von Duprin PS873 power supply?

Resolution: Option Board Von Duprin PS914 Schlage PS902, PS904, PS906 900-2RS Yes No 900-2Q ...:

What is configuration CE-000-001 used for?

Resolution: CE-000-001 is our default reader configuration part number. This configuration cards cannot be ordered. If you need to default your card reader, you will have to send it in to us to defau...:

What power supply replaces the PS 873 - 4TD?

Resolution: Option Board Von Duprin PS914 Schlage PS902, PS904, PS906 900-2RS Yes No 900-2Q ...:

LE and NDE Sample Credential Encoding Information

Resolution: The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :

How many Von Duprin QEL devices can be connected to a power supply?

Resolution: Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices. The attached ta...:

What card formats will our AD and CO magnetic swipe readers support?

Resolution: See attachment for details: Magnetic Swipe reader supports::

My PS914 has power but my 2RS card is not working?

Resolution: Following could cause the 900-2RS board not to operate: If 900-2RS board is not plugged into the PS914 mother board. If PS914 power supply is selected for 12VDC instead of 24VDC. If control co...:

What card types and formats will our AD and CO smart readers support?

Resolution: See attachment for details: Smart readers support::

What card types and formats will our AD and CO proximity readers support?

Resolution: See attachment for details: Proximity readers support:

HID iClass

Resolution: Type of smart card format whose serial number is readable by AD Series proximity and multi-technology readers.:

Will the NDE locks read HID iClass SEOS credentials?

Resolution: No, SEOS CSN is different every read, we can't read them even if iClass CSN is enabled. :

Can I flush mount Schlage MT series card readers?

Resolution: The reader has curved edges, so it cannot be flush mounted.:

Proximity Card

Resolution: A generic name for contactless integrated circuit devices used for security access or payment systems. The industry generally refers to cards that operate at 125kHZ as proximity cards. These cards ...:

Card Conversion

Resolution: Card data filters and converters that provide data that can be accepted by the access control system:

Will NDE80/NDEB80 locks read Indala cards?

Resolution: No, none of our Engage series locks can read the the Indala cards. Only Indala readers can read the Indala cards. :

Sm10 reader is not reading cards

Resolution: If the card is not from Schlage a configuration card would need to be ordered to configure the reader for CSN (card serial number). :

Is the 900-4RL card required when using a Beesam auto operator?

Resolution: Depends on the application. If the Beesam Auto Operator you are using has the timing relays and output contacts available in it you could possibly use the 900-2RS option card. This is d...:

What are Si and SiK readers?

Resolution: These are readers for AD locks (can read iclass cards), and work similar to a MT reader. These readers are only offered with a gray or brown finish. They are not metal, so they do not o...:

Will the MiK readers read prox?

Resolution: It's essentially the same as the usual MT reader except that it has an embedded HID iclass reader to read the secure part of an iclass card. So yes it will.:

Need support on a battery operated old hotel swipe card lock called Intellis.

Resolution: This is a discontinued product no longer support. This product rights were purchased by Westinghouse, (800)-227-1667.:

Will the door unlock if a Von Duprin CX 98 / 99 Chexit device is deactivated with card reader and has a 996LBE trim?

Resolution: When a CX99L-BE is not armed the exterior 996L BE lever trim will be free to retract the CX latch for entrance. When the CX99-L BE is armed the exterior 996L BE lever will not move and...:

MTB / MTKB Readers and PIV or FIPS Card Compatibility

Resolution: MTB and MTKB (bluetooth credential enabled) readers are not compatible with PIV or FIPS smart cards. If PIV compatibility needed, recommend use MT or MTK readers (non-B versions). :

How can a TK400 be reset to factory defaults

Resolution: If a factory default reset (FDR) is absolutely needed, you MUST temporarily replace the credential reader with another reader that has a Schlage Button. This should be rarely if ever required. T...:

Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?

Resolution: Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...:

Will a brand new HP3000 with ethernet card from the factory have a default ip address loaded on it?

Resolution: There should be a test IP address on the device, but once you first boot up, the IP address that is in the unit will flash on the boot up scree. If it does not see the Ethernet card, it ...: