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“ Engage and cache mode ”

Resolution: The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.:

Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?

Resolution: After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:

Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?

Resolution: A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:

Why is the AD400 unlocked after I tested it with my SUS/HHD.

Resolution: Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2:

How do I change the function of the Von Duprin 7500 mortise lock from Lever ( classroom ) to NL ( night latch )?

Resolution: To convert the Von Duprin 9975L to 9975NL exit function follow these steps (Note: the mortise lock is shipped as Night Latch from the factory): Turn the NL screw on 7500 mortise lock counter clo...:

What does a blinking TROUBLE LED (D1/D2) mean on the PIB300?

Resolution: 3) Five blinks of the TROUBLE LED means that the AD300 on this channel has used cache mode to allow access during a communication loss with the PIB300 or the Access Control Panel. Press the LINK b...:

The TROUBLE LED on my PIM400-TD2 is blinking five times. How do I stop it?

Resolution: Push the LINK button near the TROUBLE LED once to stop the five blinks.:

What is the SUS feature "Device Template"

Resolution: See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...:

How does Cache mode work on AD400 and AD300 locksets?

Resolution: An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:

Cache Mode

Resolution: How the reader will handle stored card information if there is loss of communication to its controller:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

What does a blinking TROUBLE LED (D1/D2) mean on my PIM400-TD2?

Resolution: a) One blink of the TROUBLE LED means the AD400 on this channel has low AA batteries. Install fresh batteries. b) Two blinks of the TROUBLE LED means the AD400 on this channel is not communicating...:

How does Privacy Mode work with Auto-Unlocks?

Resolution: If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:

What is the Lock Modes/States for Apartment Function?

Resolution: AD Series UI Matrix:

How do you reset an AD-200 back to default?

Resolution: :

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“ Engage and cache mode ”

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