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“ Avanti lever loose ”

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Resolution: Masonry T anchor are approved for fire rated frames up to 3 hours. T Anchors are shipped lose for field installation. Anchor construction: The T portion and the strap do have minimum dim...:

Are window kits available for Steelcraft doors?

Resolution: Window kits are available for Steelcraft doors as either factory installed or prepared and installed by a distributor. Factory prepared light cutouts are supplied with Dezigner trim as ...:

AD-993 - Cylinder loose in lever - Spacer missing

Resolution: In the early cylindrical version of the AD-Series 993 locks, a spacer may be required for proper cylinder functionality. Effected cylinder types are PD / LD / RD / JDIf a customer is ...:

What should I do if the CT5000 USB cable gets disconnected during a firmware update?

Resolution: If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...:

What causes the top rod case to pull away from or strip out of the face of a steel door?

Resolution: Hardware falling off a door is caused by one or all of the following issues: Field abuse Improper internal reinforcements in the door Improper field preparation The top or bottom rod case can...: