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Motorized Electronic Deadbolt Latch

Motorized Electronic Deadbolt Latch Will Not Extend Completely

Resolution: Applies to models: BE468, BE469, BE479 Issue: The lock will allow you to manually retract the bolt but you cannot extend it without forcing the motor or the bolt may only extend partial...:

My motorized electronic deadbolt latch keeps going in and out.

Resolution: Applies to models: Schlage Connect Smart Deadbolt (BE468, BE469) and Schlage Sense Smart Deadbolt (BE479) Issue: The bolt keeps going in and out and will not stay locked. Possibly will ...:

I can hear the motor of my Schlage deadbolt, but the bolt doesn't move.

Resolution: Issue: The bolt will not move using the motor, only by using the thumbturn or key. You can hear the motor. Environment: New installation The door is open The lock has...:

I have an Apple TV Gen 3 and when I try to lock my Schlage Sense deadbolt remotely, Siri tells me the door is locked, but the deadbolt never moved. What do I do?

Resolution: Please unplug your Apple TV Gen 3, then plug it back in and try to control your Schlage Sense deadbolt remotely once again. You may have to wait a few minutes after applying power to the Ap...:

BE479 Schlage Systems

Resolution: When pairing the BE479 to the BR400 if you keep getting the error that says "No additional locks can be found" Check and make sure that the BE479 was setup using Schlage systems NOT HOM...: