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FAQs

What does the Last Updated field indicate for a specific device in the Engage web portal?

Resolution: The Last Updated field only represents the last time there was a sync while there was also an active pending indicator. Subsequent syncs to upload audits and download door files will not upda...:

What are the part numbers to replace LE Lever assembly?

Resolution: 09-506 or 09-655 will get the complete outside lever, bushing, and rose all assembled for Greenwich. L483-017 will get the outside escutcheon and lever assembled for Addison. 09-402 will ...:

How do enable ISO mag output format for NDE/NDEB?

Resolution: You must have the following firmware versions for the locks:LEB Firmware: 3.11.02LE Firmware: 1.13.02NDEB Firmware: 3.11.02NDE Firmware: 2.18.02You can use the following configuration cards to enab...:

Does Schlage make a lock designed for a gate?

Resolution: Schlage's resentaintal line of products does not have a lock designed for use on a gate. However, Schlage's Commercial line of products has the B250 which is a mechanical lock that is designed to b...:

Is the Encode Lever (FE789) Compatible with Apple HomeKit?

Resolution: The Encode Lever (FE789) is not compatible with Apple HomeKit. This smart lock is designed to connect exclusively with the Schlage Home app via Bluetooth or Wi-Fi. While it offers seamless integrat...:

Where do you enable cache mode for NDE lock?

Resolution: In Engage app, select the lock you want to make the changes to, click on More, go to Settings, Advanced, Advanced RSI, Cache Mode Enable:

Can a control lock be setup to use a toggle credential?

Resolution: No, the control locks are Apartment function, where the thumbturn has to be physically turned to unlock or lock the door. Device schedules and toggles can not be setup on a control lock.:

Pairing the BR400 to the Schlage Home App

Resolution: The Schlage Sense - BE479, discontinued is Wi-Fi compatible when paired to the Schlage Home App if a Wi-Fi Adapter - BR400. A BR400 is required to connect the BE479 to Wi-Fi. Please follow the pair...:

What is the Schlage 30-120?

Resolution: The Schlage 30-120 is an FSIC Cylinder used to operate the L/LV9485 and L/LV9486 Faculty Restroom Locks. Note when ordering: The Cylinder is handed.Emergency keys and Control keys must be...:

What Engage devices can be used with the Schlage Mobile Access app?

Resolution: Here is a list of the Schlage Engage devices that are compatible with the Schlage Mobile Credential:Schlage Control® mobile enabled deadbolt and interconnected lock Schlage MTB mobile enabled ...: