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FAQs

What is the size of the SEM armature contact plate locking screw?

Resolution: The SEM armature contact locking plate screw is a #10-24 x 1-1/4 5/32 socket head screw.:

Can you mount a 1461 closer on a door that is hung on swing clear hinges?

Resolution: Mounting / Templating of the 1461 with swing clear hinges depends on how the product is being installed.1461 mounted pull (hinge side) or Top Jamb (push side) - locate closer and arm from ce...:

How to resolve an expired user in Engage?

Resolution: It’s key to catch the expiration date before it expires. If the user has already expired, the door access is blocked and denied. To clear this issue:Retrieve the expired credential/fob from the use...:

How do you sync a door in Engage?

Resolution: The syncing process is the same for all of the locks / readers in the Engage portfolio.Click here for the Engage user manual that will show you the process. Please go to page 81Click here for...:

How to delete a lock from Engage?

Resolution: Deleting a device from Engage can be done in two ways. The web application is on Page 53 of the user guide. The web application procedure is on page 79. Click here for the link to the En...:

How to change your password for Engage?

Resolution: There are 2 ways to change the password. Once on the web portal, the other on the phone app.On the PC, go to: https://portal.allegionengage.com/signin. Then click on Forgot passwordOn t...:

What is the part number for the 25-V extension rod?

Resolution: The 25-V has three different extension rod sizes:650006 Vertical Extension Rod 12"650007 Vertical Extension Rod 24" 650008 Vertical Extension Rod 36":

Does Allegion offer spacers for NDE or NDEB?

Resolution: Here at Schlage, we do not offer spacers for the NDE or NDEB locks.You can purchase them from Horizon Security.Here is a link to their page: https://horizonsecurity.net/product/nde-spacer-plate/ :

How can you order just the special 7/8” fifth screw spacer?

Resolution: Yes, you can order the 4110-201 x ST1631 and this will get you the special 7/8” spacer that can be used for any parallel arm mounted closer that requires that special 7/8” fifth screw spacer.:

How to Pair Your Schlage Lock with Brilliant Smart Home Control

Resolution: The Schlage Encode (BE489) and Schlage Connect (BE469) locks are both compatible with Brilliant Smart Home Control, allowing you to seamlessly integrate your smart lock into your home automation sy...: