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FAQs

What material are the LCN mounting screws made from?

Resolution: The mounting screws supplied with LCN closers are made of steel with a Zinc coating.:

Does the 2310ME become a standard closer without power?

Resolution: Yes. Without power, the 2310ME functions as a normal size 4 hydraulic track closer. :

Which LCN closer is the closest comparison to the SC80A Flacon Closer?

Resolution: The closest equal is the LCN Alum bodied 1450. The 1450 has the same cylinder mounting hole pattern of 12" X ¾" but the templating is different between the two units.:

Where is the solenoid located on the LCN SE and ME fire life safety products?

Resolution: On the SE products (3130SE, 4040SE, 4040SEH) - the solenoid is in the track. The solenoid is part of the SE track assemblies only and not sold separately.On the ME products (2310ME, 4310ME, 4...:

What is the size of the SEM armature contact plate locking screw?

Resolution: The SEM armature contact locking plate screw is a #10-24 x 1-1/4 5/32 socket head screw.:

Can you mount a 1461 closer on a door that is hung on swing clear hinges?

Resolution: Mounting / Templating of the 1461 with swing clear hinges depends on how the product is being installed.1461 mounted pull (hinge side) or Top Jamb (push side) - locate closer and arm from ce...:

How to resolve an expired user in Engage?

Resolution: It’s key to catch the expiration date before it expires. If the user has already expired, the door access is blocked and denied. To clear this issue:Retrieve the expired credential/fob from the use...:

How do you sync a door in Engage?

Resolution: The syncing process is the same for all of the locks / readers in the Engage portfolio.Click here for the Engage user manual that will show you the process. Please go to page 81Click here for...:

How to delete a lock from Engage?

Resolution: Deleting a device from Engage can be done in two ways. The web application is on Page 53 of the user guide. The web application procedure is on page 79. Click here for the link to the En...:

How to change your password for Engage?

Resolution: There are 2 ways to change the password. Once on the web portal, the other on the phone app.On the PC, go to: https://portal.allegionengage.com/signin. Then click on Forgot passwordOn t...: