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FAQs

Will the Circular drive in plate work on a 5" Latch?

Resolution: Yes, the 5" latch is compatible with both a circular drive-in strike plate and a faceplate. :

Can I exclude my BE469 IR/WK/NX from ADT Control app?

Resolution: If you have updated to the ADT Control system and failed to exclude your BE469/BE469 IR, WK and NX models from a previous Z-Wave hub follow these instructions. In the ADT Control App Select the Men...:

Wi-Fi Adapter: Maximum Number of Locks Paired?

Resolution: The Wi-Fi Adapter - BR400, Discontinued can support two Schlage Sense - BE479, Discontinued locks if both are within approximately 15 feet of the adapter. :

How does the EB entry buzzer work?

Resolution: The Von Duprin entry buzzer will sound as long as voltage is going through it. As fail-safe strikes are usually powered constantly to keep them locked, the entry buzzer would also continuously soun...:

Is the Birmingham lever available in the Custom series?

Resolution: The Birmingham lever is not available in the FC series.:

Will the Von Duprin 6216 electric strike work for the Schlage L9000 series lock?

Resolution: Yes, the 6216 is compatible with the Schlage L9000 series lock:

Why is there no "tap" for the Von Duprin 338 strike holes?

Resolution: The tabs on the 338 strike are already drilled and tapped. All that is required for the frame prep is a drill and countersink for the screws:

Are the Falcon 1690 rods the same as the 1990 rods?

Resolution: Yes, the 1690 and 1990 use the same vertical rods:

Can the E996 be changed from Fail Safe to Fail Secure?

Resolution: Yes, the Von Duprin E996 electric lever trim can be changed from Fail Safe to Fail Secure:

Can I use the Von Duprin 9954 Fire Rated Mullion with other fire rated devices other than Von Duprin?

Resolution: No, only Von Duprin fire rated devices can be used with the Von Duprin 9954 fire rated mullion. :