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FAQs

How do I restore my database into Express software?

Resolution: These are the steps to restore a Locklink/SMS Express database. Copy the .lld database file onto the desktop of the new computer Login to the Schlage Express Software Click on Facility -> R...:

What are the dimensions of the 993 spacer plate underneath the CO 993 Trim?

Resolution: 13 1/2" Long, 3 5/8" Wide, 1/4" Thick:

Is the XP98/99 device hurricane rated?

Resolution: The Von Duprin XP98/99 exit device is hurricane rated (non-impact rated and impact-rated) for single doors or pairs of doors. Hurricane ratings vary by location and application. ...:

What drop plate is used with a 4040 Rw/PA?

Resolution: The 4040 Rw/PA can be mounted 3 different ways. The 4040-18 drop plate is used for the regular pull side mount. The 4040-18TJ drop plate is used for the top jamb push side mount. The 4040-18P...:

Why would you order a hinge with only the MON feature?

Resolution: The MON option with hinge would be used to monitor the status of the door; opened or closed based on the hinge position.:

Can I bypass the circuit board on a M420 M450 or M490: Unsupported voids warranty

Resolution: No the M400 series of mag locks may not operate direct wiring the power to the coils . Bypassing the circuit board or direct wiring the coils is not supported and voids the warranty ...:

How to trouble shoot the M400 series mag coils

Resolution: Disconnect coil connector and Measure resistance across RED and BROWN apprx 30-40 Ohms ; measure across ORANGE and BLACK apprx 30-40 Ohms; measure across RED and ORANGE open I...:

What are the frame hinge locations for a 9'0" door opening?

Resolution: From Head to top of each 4 1/2" hinge is 7 1/2", 36 51/64", 66 3/32" & 95 25/64". From Head to top of each 5" hinge is 7 1/4", 36 35/64", 65 27/32" & 95 9/64".:

-1601 Reserved error received when running Handnet for Windows

Resolution: This is a corrupt database error message. This can, in most cases, be corrected by running a compact/repair utility called Handnet_Repair.exe. This can be requested through our support email at rea...:

Are Securitech 8400 series lock available on the Paladin series door?

Resolution: The following Securitech products have been tested and approved for use on Steelcraft Paladin doors:5300 series devices- 3 point surface and concealed devices7300 series devices- 3 point surface an...: