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FAQs

Can Pure Access Manager use APIv2 tokens?

Resolution: Pure Access Manager version 2.12 and previous versions can only use v1 tokens. Pure Access Manager version 2.13 can use v1 or v2 tokens. :

Where can I find SMTP settings in Pure Access Manager version 2.13?

Resolution: The SMTP settings can be found at: C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\ROOT\WEB-INF\snow.properties :

How do you change reader configurations on Schlage Reader Controller?

Resolution: The Schlage CE configuration cards for MT series readers can also be used on RC's (reader controller). :

How is HID iClass secure sector enrolled into Engage?

Resolution: You can enroll the credentials 2 ways. 1. By using the Engage Mobile App at a compatible NDEBSi or LEBSi. 2. With an HID Omnikey 5427 CK enrollment reader. :

Why can’t I see or edit future Holidays or Events that I’ve created in Pure Access Cloud?

Resolution: When viewing the Access Control page using the ‘List’ view, only Holidays and Events occurring during that calendar month will be displayed. If you use the ‘Monthly’ or ‘Weekly’ views on the Access...:

How do I unlock my user account in Pure Access Manager?

Resolution: A user account with web access in Pure Access Manager can become ‘locked-out’ after a number of unsuccessful login attempts. In this case, click on forgot Password and you will be sent a li...:

Can I update Apache, PostgreSQL or Java on my Pure Access Manager Server?

Resolution: Never update Apache or PostgreSQL as this will break Pure Access Manager. Java updates are not recommended but possible if you update the Java Virtual Machine path in tomcat8w.exe to reflect the ...:

Why can’t I log into Pure Access Manager after updating Java on the server?

Resolution: If Java was updated on the Pure Access Manager server, you will need to modify the Java Virtual Machine path defined in tomcat8w.exe. This file is located in C:\Program Files\Apache Software ...:

Can you get the Schlage FE410 locks with the Broadway Lever?

Resolution: Yes, you do have the option to order the FE410 locks with the Broadway Lever.:

Can you get Schlage FE410 lock with Century Trim?

Resolution: No, the Century trim is not an option for the FE410 locks. We only offer them in Greenwich and Addison trims. :