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FAQs

What audio visual indications are displayed on Locknetics EMS100 when activated?

Resolution: There is an audible click from the relay and a red LED is displayed for the relock delay period. :

Can a cylindrical lock be mounted on a pair of doors with a removable mullion?

Resolution: Not typically. A removable mullion sits behind the doors and are used with externally mounted exit devices and strikes where the exit device latches into the external strike mounted on the m...:

Does the 6440XP auto have a push n go function?

Resolution: No, there is no Push n Go function with the 6440XP auto.:

What are the Medeco 31 and Medeco 32 LFIC products?

Resolution: Locked down to tech.The Medeco® 31 Series is designed to retrofit the Yale® LFIC mortise housings, rim, key-in-knob and padlock bodies. The 31 Series Interchangeable Core has a contr...:

What is the difference between LLC and LLC-ELI?

Resolution: Please see the below differences when ordering L9000 with LLC versus LLC-ELI. LLC: Less Lock Case, Cylinder, Strike & Armor LLC-ELI: Less Lock Case Only :

Can a Manager Role in Engage commission new locks?

Resolution: Yes. The Manager role can execute all Device functions except Delete.:

How far back can Engage Audits be viewed?

Resolution: On the Engage web portal, Audits can be viewed up to 1 year. If older audits are needed, a request to retrieve Archived Audits can be sent to: [email protected] ...:

Can MT20w be used to enroll credentials using Engage mobile app?

Resolution: No you cannot use the MT20W with the Engage mobile app - MT20w can only be used on Engage web portal. The MT20w must be commissioned to the site via mobile app, but used on web portal. :

Why did my User Access get deleted on Engage?

Resolution: It may have been deleted or removed if the User Expiration Date has passed. The User and Credential info remain, but for security reasons, the access is removed. To correct, ...:

How many credentials can be synced from Active Directory to a user in Isonas Pure Access?

Resolution: You can only sync one credential per user.: