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FAQs

Can a bottom latch and cable assembly be added to an existing AX 9850 WDC LBL?

Resolution: It would still work. However, the device would take more force to release bottom latch so no longer "AX" approved. :

Can the keys and or lock cylinder on a SB1630 be replaced?

Resolution: There are 4 different key codes we offer. 1289 is default if not specified. :

What material are anchors for fire rated mullions?

Resolution: The instructions for the 9954 confirm iron expansion anchors. :

Is the 1260-146 the same as the 1460-146 shaft cover?

Resolution: The 1260 and 1460 shaft cover is the same. :

Does the 55-EO rim device have the parts necessary to receive a rim cylinder?

Resolution: The 55-EO device does not have the parts needed to receive a rim cylinder. It must be retrofitted using the 55CK-NL conversion kit which is Part 050105.:

Is it possible to electrify an existing 4954 Von Duprin mullion?

Resolution: Existing Von Duprin 4954 mullion can be electrified. The conversion requires the KR54-F Retrofit Kit (Part 050169), the Female Wire Assembly (Part 105988), and the Male Wire Assembly (Part 10...:

Isonas ADConnect - Not able to pull data from Active Directory

Resolution: When using ADConnect Configuration Tool, the best way to test the connections is to use the "Test Pure Access" tab and click on the items within. "Get Groups" is one of the simplest to test a...:

How do you change the lock function on the LEB/NDEB lock?

Resolution: You do not have to select the function when ordering the locks.You can change the function of the lock after it has been commissioned using the Engage app on your phone.Click on the device name and...:

Is there any setting in the NDE or LE lock to tell it how many times to update when connecting to WIFI to a partner Engage account?

Resolution: There is no setting on the NDE or LE lock to change how often it updates from the partner account. The partner account controls it, they can determine how many times it gets an update. &n...:

What is the part number for the AD series lock mortise mount?

Resolution: The part number for the AD Mortise Mount is: 47284859 Backset Bore Faceplate Width Total Height Width at Base 2-3/4 &nbs...: