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FAQs

Resolution: The Von Duprin 98/99 rim and 98/9927 surface vertical rod exit devices are now available with the Outdoor Defense (OUT) option. Devices with the OUT option have a specialized coating applied ...:

Does Von Duprin have a fire latch that will go into the floor?

Resolution: Auxiliary fire latch is tested only from door to door latching by Von Duprin. Some door manufacturers have tested our devices LBR and use additional fire latches to pass the fire test. Contact the ...:

"Unable to decrypt" error message when opening Express software

Resolution: User is not logged in with full Administrative rights to their machine. Needs to contact their IT department to make their login to Windows a full adminstrative login.:

What electric strike would be used with the 1690 CVR and LBR?

Resolution: A 6211 with an ES top latch on the 1690 and less bottom rod could work. Since the application has a non-deadlocking ES top latch & no bottom rod/latch this should never be done on ex...:

Can the Schlage Latitude levers be used with the 98/99 series?

Resolution: The Schlage Latitude levers can't be used with Von Duprin 98/99 series exit devices.:

What does a red flashing light indicate on the Von Duprin QEL exit device?

Resolution: Devices shipped prior to December, 2014:Red flashing light on Von Duprin QEL exit device means no communication. Following could cause the QEL device not to communicate.Make sure the powe...:

Will a KR kit fit another manufaturer mullion?

Resolution: The KR kit will not fit with other manufacturer mullions.:

Is the 2670 Guard X fire rated?

Resolution: The Von Duprin 2670 Guard X is used only on non fire rated doors thus is not fire rated.:

Will a 4040SE open and hold at 180°?

Resolution: No, LCN does not have an electronic hold open closer (SE/ME Series) that will provide a solid 180° hold open position. The 3130SE has an adjustable hold open position from 85° to 110° maximum. ...:

How do I reset my HHD?

Resolution: Hard Reset: Remove Battery cover Holding SEND key + OK Key for 5 seconds after reset button.: