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FAQs

Can the AD-200 and CO-200 be manually programmed?

Resolution: Yes. The AD-200 and CO-200 each can be managed through manual direct lock keypad programming or PC software programming using an HHD to transfer programming information to the lock....:

Is the CS210 available with SFIC or FSIC?

Resolution: Schlage is pleased to announce in January 2012 the addition of small format interchangeable core (SFIC) and full size interchangeable core (FSIC) to our CS210 interconnected lock series. Clic...:

Where is the locklink database file?

Resolution: database file is located in c:\program files\locklinks directory:

What is the hydraulic fluid damper on the 99 device?

Resolution: Fluid damper makes the push bar to release slowly to cut the noise.:

Is dogging available w/ EL option on 24 or 25 series devices?

Resolution: This option is not available as the solenoid is in the mechanism case where the dogging components would go. An HD-EL solenoid is not available, and Special Dogging(SD) is not an optio...:

Old BLACK Locknetics locks fail after programming door file using the new Hand Held Device (HHD) and Schlage Utility Software (SUS) application

Resolution: Do NOT use the HHD and SUS to program these old (obsolete) locks:

Will an exit device fit onto 1 3/8" door?

Resolution: The devices are not designed/intended for doors less than 1 3/4" thick. A 1 3/8" thick door is usually a residential grade door not intended for commercial grade products like the panic devices. ...:

If you order the Von Duprin trim only do you get the screw pack for a 1 3/4" and 2 1/4" door?

Resolution: All Von Duprin 98 and 99 trims include screws for both 1 3/4" and 2 1/4" thick doors.:

What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?

Resolution: In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:

M490G conduit size

Resolution: the conduit size for the M490G is 1/2 inch: