Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: The purpose of a bent tab is so that if you experience door rattle, the tabs can be bent back slightly (toward the open area) so that the tab holds the door tightly against the doorstop/m...:

If the Von Duprin M996L Trim is too quiet, can I make it louder?

Resolution: The motorized M996L trim does operate slightly quieter than its solenoid-based E996L predecessor. You will no longer hear the "click" of the solenoid, as the motor has smooth start and stop o...:

When the Falcon 2390 literature refers to "touchbar" length such as 21" or 24", does that include the device endcaps?

Resolution: No, the length stated is the touchbar length only, not including the endcaps. The muntin length for the device is longer than the touchbar length. Muntin size is shown in catalog and installa...:

Does an ND170 Work on a 2 1/8" thick door?

Resolution: Surface mount only, then there is no upper limit to the ND170 door range. Through-door bolt kit (47262735) can be used on door ranges between 1 3/8" to 2 1/8". The throug...:

Why does my ALXV80 retract the latch when I pull up on the outside lever?

Resolution: If the incorrect tailpiece is used on the ALXV80, this can also allow the outside lever to rotate enough to retract the latch. Check to be sure the correct tailpiece is being used.:

How do I clean CuVerro Shield by Aereus Technologies copper?

Resolution: Locked down to just Technical Access CuVerro Shield by Aereus Technologies does recommend a particular disinfecting method that can follow a detergent cleaning. Recommended: Hydrog...:

9351 Smart Wristband Credential – Water and Dust Resistance

Resolution: The 9351 Silicone Wristbands have a smart Mifare chip in them that is enclosed within the silicone band. The band meets these ratings: IP68 (Ingress Protection code 68) Which includes: ...:

Is the 629 or 630 more durable?

Resolution: Same durability since both use same base material, 629 will degrade from a "cosmetic" standpoint much quicker since it is bright polished.:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Engage NDE and LE - Mechanical Key Override and Audits

Resolution: A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...: