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FAQs

What does the Reset button on a Chexit circuit board do?

Resolution: The circuit board in a motor driven Chexit delayed egress exit device and DE5300 delayed egress controller manufactured after 8/24/2015 has a button labeled RESET. This is located between t...:

What are the part numbers for the screw packs for the ND series locks?

Resolution: The part numbers are: N123-020 Mounting, all functions except ND170, Contains the following: (4) C603-897 (2) C603-256 (2) N523-021 (1) M504-271 N123-040 Mounting, ND170: Contains ...:

What tool is needed for the NDE security screw?

Resolution: You will need the T-15 and the T-20 Secure torx tool. You can order them from us. Part #: L283-121 Contains: (2) Armor screws, #8-32 x 1/4” (T-15) (2) Strik...:

Will the NDE locks read HID iClass SEOS credentials?

Resolution: No, SEOS CSN is different every read, we can't read them even if iClass CSN is enabled. :

How does the RU/RM check and update its internal time?

Resolution: It should get a command from ACP and GWE will push the update to the device.:

AD300 wired to PIB300, if you short out strike input and ground, should the AD300 unlock?

Resolution: Yes, the AD300 should unlock if the wiring between the PIB300 and AD300 is correct and they are communicating.:

Is the GF3000 UL listed?

Resolution: The GF3000 is UL listed for UL10C which is fire rating. At this time, it is not rated for UL294.:

On the M490DEP are the wires going to the Alarm, opened or closed?

Resolution: Alarm is an OUTPUT. The contact closes when the lock goes into full alarm. When lock is not in alarm, the contacts are open :

How do you wire up an M490DE to a 900-4RL with a FA on it so it will drop power in a fire alarm condition?

Resolution: Any powered outputs on the 900-4RL will lose power if the FA board on the 900-4RL opens, use a dry relay to trigger release input, the Maglock should be on NO1 and C1 and a jumper on I1 and SC. ...:

What are the measurements of the narrow stile and regular style face plates for the 653?

Resolution: The single gang is: 2 3/4" x 4 1/2" The narrow style is: 1 3/4" x 4 1/2" :