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FAQs

Why does my key rotate 180 degrees on my Primus SL cylinder and then the key can be pulled ?

Resolution: The Primus SL Cylinder uses a body that requires a dimple see here. If the incorrect body is used they key may rotate 180 degrees and pull out. :

What is the warranty for the Schlage Olivari trim?

Resolution: The Olivari trim has a warranty of 2 years. This will include mechanical and finish. :

What is the proper care for Olivari trim?

Resolution: Cleaning and Maintenance Superfinish Finishes include: DS, IS, NL, NS, RS, TS, US, ZL, ZT Products treated with the superfinish require cleaning to be carried out periodically with a cloth an...:

Olivari Finishes to BHMA Equivalent

Resolution: :

Did the circuit board change on the L9000 Series Electrified and the LM9200 Electrified locks?

Resolution: In February 2019, the circuit board was updated. Identification of the boards is by color; old version is green and the latest board is white. :

What are the differences between the Q330-270 and the Q330-271 springcages?

Resolution: Q330-270- T Lock Spring Cage Kit (Inside for T411 and outside all functions except T101, T291, T301) and uses outside torque plate. Q330-271- T Lock Spring Cage Kit ( Inside-all function...:

Can I order Von Duprin exit device cartons or boxes?

Resolution: Yes, these can be purchased as service parts as of 2018.110978 : 98/99 Carton - short110979: 98/99 Carton - long112159: 98/9927/47/33R Carton - medium:

What hardware is typical on a dutch door?

Resolution: :

What is the projection of the T351 inside knob?

Resolution: The projection of the T351 inside knob from the face of the door is 2-1/8":

Why does the GWE show 0 thru 15 for Doors when it only supports up to 10 devices?

Resolution: While the GWE only supports 10 devices, some Access Control Systems use device numbering up to 15. :