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FAQs

Can an AD-400 be used in an interior stairwell application?

Resolution: Yes. When an application calls for a safe egress in the event of an emergency and also needing controlled access. See attached document for further information.:

My AD/CO series lock has a solid green LED on at all times, and I can enter without a credential. What causes this?

Resolution: Remove the outside chassis from the door and make sure the 2 triangles are lined up. If the timing is off it will cause this issue.:

How much pressure is required on the M490DE to trip the alarm?

Resolution: 15 pounds:

What are the measurements of the WPR400 with a card reader?

Resolution: H 6-1/4 inches Width, without handle: 3-1/2 inches With handle: 4-7/8 D at deepest point: 3-3/8:

How many sites can you have on an Express system?

Resolution: Unlimited:

What are some causes for a Von Duprin 996L lever to droop or sag?

Resolution: The lever may be in the break away position. The 996L has a break away design. If the lever has been forced down to a 6 o’clock position, it needs to be firmly pulled up to a horizontal pos...:

Can I take a 5654 mullion and change to a steel mullion using same prep as 33 rim device?

Resolution: Yes. Use the 1654 or KR1654 to get the removable mullion.:

Is the Schlage trim CO-100 993 compatible with Von Duprin 8875?

Resolution: The CO-100-993 Exit Trim is compatible with the devices listed on Schlage_CO_Series_Exit_Trim_Compatibility_Data_Sheet_104183.pdf. :

Can I replace a 4954 with a KR4854 mullion?

Resolution: Yes. :

I have a trim template. Where is the exit device template information?

Resolution: The exit device will have a separate template. The specific template will be based upon the device model.To find all templates, go to US.Allegion.com and search the documents library.: