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FAQs

Can the 360T be used with the AX version of 3349A or 3549A device?

Resolution: Yes, as a separate line item.The 360T uses a twisting motion that does not meet accessibility codes that AX is designed to meet. For this reason, it was not included as a released component for the...:

Can MT20 Enrollment reader be used for Control Locks in Engage?

Resolution: Yes, you can use it to enroll credentials. However the MT20 will not allow "No Tour". After enrolling the credential and giving access to the door, you will have to SYNC to all the doors ...:

What type of circuit is on the Schlage MTMSK Crad Reader Tamper switch?

Resolution: The MTMSK tamper is an Open Collector. The tamper leads will show approx 5v when closed and then drops to ground when open.:

On a BE367 after inserting the mechanical key, the Thumb Turn just keeps spinning. The latch never engages to manually open the lock. What could be wrong?

Resolution: First make sure to 'push in' the cylinder to properly engage the latch connection. Also it is possible that a similarly cut key may allow insertion but not open the latch. :

We tried to fax in the registration form for the HandNet for Windows software but never got a reply.

Resolution: That fax number is no longer in use. &nb...:

On the AD250-MD with 60 Apartment function, if the deadbolt is engaged, will a valid credential unlock the door?

Resolution: Yes, the deadbolt will have simultaneous retraction from both inside lever and outside lever if valid access is granted or the mechanical override key is used.:

When assigning a different programming ibutton to a programmed lock, after pressing the Schlage button 5 times, do you need to connect the HHD to the lock or does the lock take the new programming ibutton without connecting to it?

Resolution: You will need to use the HHD. Transferring the door file is what saves that new red ibutton fob as the new programming ibutton fob to the locks’ memory.:

What replaced the Locknetics 753-05-L2?

Resolution: 653-05-L2 keyswitch replaced the 753-05-L2 keyswitch.:

On the CO200 w/IPB, can the IPB be permanently disabled?

Resolution: No. The CO series is ordered as is with no way to change electronic options or functions in the field.:

On the CM993, where is the electronics board to clear memory?

Resolution: The electronic board on the CM 993 is under the cover under the outside lever.: