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FAQs

What type of circuit is on the Schlage MTMSK Crad Reader Tamper switch?

Resolution: The MTMSK tamper is an Open Collector. The tamper leads will show approx 5v when closed and then drops to ground when open.:

On a BE367 after inserting the mechanical key, the Thumb Turn just keeps spinning. The latch never engages to manually open the lock. What could be wrong?

Resolution: First make sure to 'push in' the cylinder to properly engage the latch connection. Also it is possible that a similarly cut key may allow insertion but not open the latch. :

We tried to fax in the registration form for the HandNet for Windows software but never got a reply.

Resolution: That fax number is no longer in use. &nb...:

On the AD250-MD with 60 Apartment function, if the deadbolt is engaged, will a valid credential unlock the door?

Resolution: Yes, the deadbolt will have simultaneous retraction from both inside lever and outside lever if valid access is granted or the mechanical override key is used.:

When assigning a different programming ibutton to a programmed lock, after pressing the Schlage button 5 times, do you need to connect the HHD to the lock or does the lock take the new programming ibutton without connecting to it?

Resolution: You will need to use the HHD. Transferring the door file is what saves that new red ibutton fob as the new programming ibutton fob to the locks’ memory.:

What replaced the Locknetics 753-05-L2?

Resolution: 653-05-L2 keyswitch replaced the 753-05-L2 keyswitch.:

On the CO200 w/IPB, can the IPB be permanently disabled?

Resolution: No. The CO series is ordered as is with no way to change electronic options or functions in the field.:

On the CM993, where is the electronics board to clear memory?

Resolution: The electronic board on the CM 993 is under the cover under the outside lever.:

Does the BE367 lock have a coin cell battery?

Resolution: No it does not. :

Will a magstripe card cause a credit card to lose functionality if in the same wallet or purse?

Resolution: Yes it is possible if the magnetic strip is facing the credit card’s strip and left there for prolonged amount of time. Just touching for a brief moment should not have an effect; it is...: