Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Can the mail slot be installed on a steel door?

Resolution: Ask for IVES #601 sleeve to cover rough edges of cutout on solid or hollow core wood and /or metal doors. Go here for Hardware and Accessories. 620_621_Mail_Slot.pdf ...:

FE Alarm Lock Installation Guide

Resolution: FE Alarm Lock Installation Guide 23951742-SH2 FE Alarm Lock Installation Guide.pdf :

Do I have an FE575 or an FE595?

Resolution: FE575 auto-lock does not have the interior thumb turn and a code is always needed to unlock. The FE595 has an interior thumb turn and can be left unlocked for easy entry. :

VIDEO: Pressing the Schlage button unlocks the door

Resolution: If the door unlocks by pressing the Schlage button, the lock will need to be re-installed properly. The following includes the steps to resolve this issue, with a video: Remove the tw...:

Does this work with controllers by others?

Resolution: The lock is Z-wave certified and should work in other systems. Not all systems will support all features of this lock. Contact the other manufacturer for more details on their capabilit...:

Will there be a lever equivalent to the Schlage Connect Smart Deadbolt?

Resolution: Although a lever is not available at this time, Schlage will continue to enhance its existing line as well as release new products. For an electronic lock with a lever, choose the Schlage Touch K...:

How do I clean the touch screen?

Resolution: Mild household cleaners and detergents such as: Formula 409, Joy, Windex, Palmolive, Isopropyl Alcohol. Use a small amount of cleaner, and then wipe clean with a damp clot...:

For sensitivity,1 = most and 5 = least sensitive. Is this accurate? This seams backward to me.

Resolution: Yes, 1 is most sensitive and 5 is least sensitive.:

Why didn’t my alarm sound when the door was vibrated?

Resolution: For both Tamper and Forced Entry, the alarm is active only when locked. This is to avoid nuisance alarms when the door is being used. If door was locked, then sensitivity was too low.&n...:

What is really triggering the alarm?

Resolution: Vibration of the door. If using forced entry, this would be more likely to detect kicks, and less likely to detect a crowbar.: