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FAQs

The cable is not long enough to pass through the door.

Resolution: Very likely you have an FE595, which has an interior thumbturn. Remove the black plastic cover of the keypad assembly and see if there is additional length of cable which can be used.:

My drive-in latch (with black plastic collar) is too loose after installation.

Resolution: The black plastic collar may not be installed over the latch correctly.Verify that you have installed the black plastic collar around the end of the latchbolt. The groove of the collar slips ...:

If I am drilling a new door, what faceplate on the latch should I pick?

Resolution: You can select any of the 3 faceplate options based upon your personal preference. Drive-in option will eliminate some chiseling of the door edge.:

If I am drilling a new door, what backset on latch should I pick?

Resolution: Either backset (2 3/8 or 2 3/4) will work properly. The included latch will accommodate both distances.:

What if my door is narrower than the template shows?

Resolution: We apologize, but the lock will not work for doors less than 1 3/8 ” thick.:

I don’t know how to align the template to my door. Which side of the template do I use?

Resolution: Cut the template where shown to create a section with the 2 1/8” hole and a section with the smaller door-edge hole. Align the 2 1/8 hole of the template with the 2 1/8 hole on your door. Verify t...:

Can the mail slot be installed on a steel door?

Resolution: Ask for IVES #601 sleeve to cover rough edges of cutout on solid or hollow core wood and /or metal doors. Go here for Hardware and Accessories. 620_621_Mail_Slot.pdf ...:

FE Alarm Lock Installation Guide

Resolution: FE Alarm Lock Installation Guide 23951742-SH2 FE Alarm Lock Installation Guide.pdf :

Do I have an FE575 or an FE595?

Resolution: FE575 auto-lock does not have the interior thumb turn and a code is always needed to unlock. The FE595 has an interior thumb turn and can be left unlocked for easy entry. :

VIDEO: Pressing the Schlage button unlocks the door

Resolution: If the door unlocks by pressing the Schlage button, the lock will need to be re-installed properly. The following includes the steps to resolve this issue, with a video: Remove the tw...: