Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

A newly installed MTMSK15 will accept PIN codes on the Keypad but will not read card swipes. Cards are encoded on track 2.

Resolution: The MTMSK15 is shipped with out the Mag Swipe Reader connected. There &n...:

Does a Red Programming Fob need to be registered in Express to allow programming of PED's?

Resolution: No - the Red Programming fob must be synced to the PED first to allow ...:

Can lithium batteries be used in any AD or CO series locks?

Resolution: No - alkaline batteries only. Lithium batteries provide too much voltage and can damage the PCB board.:

Does the HK2-CR have an option for selecting Card or Lock Output?

Resolution: No - the HK2-CR is Card Output only.:

What is the minimum door size that the 692 Smart bar can install on?

Resolution: 26 inches is the minimum door width that the current 692 Smart Bar can be cut down to.:

Where can I find the template for the NDE lock?

Resolution: Schlage® NDE series wireless locks with ENGAGE technology are designed to fit into a standard ND series cylindrical door prep, making it easy to upgrade without having to replace the door or modify...:

What are the ENGAGE Wi-Fi error codes?

Resolution: There are multiple reasons for Wi-Fi errors when setting up and using ENGAGE Schlage Electronic locks.- On March 7, 2016, additional Wi-FI ERROR message reporting was added in ENGAGE iOS 1.4.11 and...:

What thickness is the C604-402 blank rose for the AL25?

Resolution: The C604-402 blank rose is 0.163" thick with a depth of .250" when mounted on a door. The overall diameter of the rose is 3.450":

Can I replace the keypad or top panel on my GT400 in the field?

Resolution: No, it would need to be sent into the factory for repair.:

How do you get passed Error 128 with biometric readers?

Resolution: We still hit 1212# but then when it asks for code 67 or 77 these are your options. Enter 67# if the reader is a HKII or HP1k-3k Enter 77# if the reader is a HP4k or XL model: