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FAQs

Resolution: No. The lock is battery powered. :

How can I prevent someone from adding a code to my lock?

Resolution: You must know the programming code to add a new user code. Keep your programming code very secure. Change the programming code if you are concerned someone else knows it. ...:

How do I ensure others don’t have my codes?

Resolution: If you are concerned someone has a code to your lock, you should delete all user codes and then re-add the codes you know are secure. You can also change your Programming Code for increased s...:

Are the preset codes unique?

Resolution: They are randomly assigned during manufacturing.If the lock is reset to its factory state, the two default user codes will be restored. :

Can I delete the default codes?

Resolution: Default codes can be deleted for any electronic lock. Steps to complete this action vary depending on which model is in use:Keypad Deadbolts/Levers - Follow Programming Instructions to delete one c...:

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :

Can my keypad get wet?

Resolution: Yes, the lock will work properly when exposed to normal moisture such as rain. :

What material is the 10-058 circular strike made of?

Resolution: The 10-058 is made of brass material. :

My outside lever moves even though the door is locked.

Resolution: The lever on the keypad assembly is designed to rotate, even when the door is locked. The lever will not open the door until a valid code has been entered.:

My thumbturn doesn’t work on my keypad lock.

Resolution: Possible issues: 1) Not aligned into plastic cam. Verify that the small post on the back of the thumbturn is properly inserted into the cam on the base plate. Each piece has mati...: