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FAQs

I added a 3’rd PIM -485 but my credentials are not working

Resolution: · Make sure the addressing is unique and not conflicting with assigned addresses for locks connected PIM1 and PIM 2 :

I need to lift the lever up then down on my NDE80 before the latch releases

Resolution: · Need to check the tailpiece has correct orientation when installed to spring cage· Check cylinder i...:

Can the RTX, DPS, RTE for ACP monitoring be changed to work with the RLDB ( Relay Board )

Resolution: Yes- Using the HHD connect to : · PIM TD2 the polarity can be changed for RTX,RTE,DPS, Trouble · &nb...:

Can I order the Switch assemblies for the 653 Key Switch ?

Resolution: · Yes- Part number : P653059.:

For an AD-400 with an Athens lever, what is the distance from the tip of the lever to the surface of the door?

Resolution: It is approximately 2 ¼ inches. Some door designs have raised panels and may need more clearance. The Tubular, Sparta, and Rhodes designs may not have enough distance to accommodate these a...:

Can you install an L9000 indicator on both the inside and outside of the door?

Resolution: N Escutcheon Not available in the pricebook. As of September 1, 2022 Schlage made available specific L9000 functions with double indicator (both sides), N escutcheon only through the...:

How come the new HHserial -2Pin cable is not working on the new HHD?

Resolution: The new HHD needs to have the latest software update 6.3.3. Available on the Schlage Support site.:

Can a HP3000 set as a Master unit send Data to Network from manual mode using Password Menu 3?

Resolution: No the HandPunch units do not support that function, only HK2-F3 Hand Readers.:

After receiving a new Express Registration UnLock Code, I am still not able to successfully register my Express SW.

Resolution: You must enter the User Name as MANAGER, all caps, when first entering the UnLock Code.:

Getting 24vdc input to GF3000 Control Module but lock not energizing

Resolution: Lock will only energized when magnet coil assembly is mated to armature and is correctly aligned.: