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FAQs

Can 653-04 Keyswitches be ordered without a cylinder?

Resolution: All keyswitches are shipped without a cylinder, unless specified in the order as CYL or CYL-KA. &nbs...:

Resolution: There are two ways for the NDE to send audit data to the ENGAGE account for display. 1) Enable nightly automatic updates: With Wi-Fi ON and properly connected, the NDE will report the au...:

Can an external Alarm, Horn or Speaker be connected to a M490DE mag lock?

Resolution: Yes - both the standard and Plus versions of M490DE will support an External Alarm connection.:

Pro-Lok tools no longer available.

Resolution: In the 2nd quarter 2015, Pro-Lok discontinued several door prep tools/part numbers and replaced them with new tools/part numbers. The chart below indicates the discontinued part numbers (se...:

When was the Schlage L9000 series lock launched?

Resolution: The Schlage L9000 series lock was released in 1983 and replaced the Schlage K lock.:

Can you adjust brightness on a GT-400 LCD?

Resolution: No you cannot. If the LCD is dull or dim it will need to be sent in for RMA.:

What is included with the HHD product

Resolution: See the below attachmentsEarly HHD: BM-150RNew HHD: BM170:

How to return a LOCKDOWN mode to a normal state with the NDE80

Resolution: The NDE lockdown function credentials only function is to secure the lock and exclude other credentialsA pass-thru will be able to gain momentary access of a NDE in locked down mode.Only A Fr...:

Can the 24-R be used with the Von Duprin 6111 electric strike?

Resolution: The 24-R can be used with the Von Duprin 6111 electric strike. The 6111 has the same projection as the 299 strike and the Von Duprin 4854 electrified mullion has the same dimension...:

What cylinder options are available with the Schlage interconnected locks?

Resolution: CS200 Series - Standard cylinders, Schlage FSIC, SFIC. Deadbolt only (S210 is only available in this series)H Series - Standard cylinders and Schlage FSIC in both the deadbolt and knob. ...: