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FAQs

If you order a Prox or MAG card you MUST specify how you want it endcoded.

Resolution: If you do not specify then the card comes blank.:

Would 2 WPR400 near each other cause any interference?

Resolution: They can generally be pretty close together without any issues. The WPR400 have programming that helps put them on separate RF channels and then ID security codes, even if they are on the same RF ...:

What would be equivalent to the 7803 mortise mount door position switch that is no longer offered?

Resolution: The 7803 was a mechanical ball switch for door position. We do not make anything close to it any more. It was a concealed SPDT door switch so the 7764 or 679-05 could be a replacement for it but wo...:

Is there a way to wire a CT5000 to an intercom system?

Resolution: Yes, if it is to get a trigger from the intercom as a door release, such as the RTX. You just need a normally dry-contact switch on the RTX, when that switch closes, it should trigger the unlock n...:

On a MTK15 reader, can they run power and communication from the same conduit?

Resolution: Yes, it should be fine, just tie the shield wire to earth ground. :

On the 510310 Magnetic Stripe Cleaning Cards, what is the quantity when you order that?

Resolution: 10 cards per order.:

Password reset process for SUS

Resolution: If User name & or password is changed from the Default and then lost or forgotten by the User a reinstall of the Schlage Utility Software to the HHD is necessary. Links to the files are here. ...:

Windows Drivers for CIP - No Drivers are needed

Resolution: 1. When using a USB Port to attach the CIP Reader in order to enroll IButtons into Schlage Express, Windows (XP,7 & 8) attempts to find Drivers for the devic...:

What is a rain drip?

Resolution: Rain drips and rain diverters are available from weatherstrip manufacturers like Zero International. Typical details can be found here.:

What is the XL12-728?

Resolution: The XL12-728 was a special for an inside sectional indicator option for the L9071 and the L9457. This option has been discontinued and is no longer available.: