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FAQs

Does Schlage make a retrofit cylinder for Sargent 11 Line locks?

Resolution: The Schlage 24-119 KIL cylinder will operate the 7,8,10,and 11-line levers locks. Click here for more information on upgrading key systems in Sargent locks. :

ONR Information for an ACP Software Company?

Resolution: If an OEM Software developer, or ACP developer calls to request Over Network Re-programming information, their contact information should be obtained by the Customer Care agent and emailed to; Ron ...:

LCN 1000 Series Packaging Change - Marketing Bulletin 4-17-2014

Resolution: LCN 1000 Series Packaging ChangeAs many of you are aware, LCN made a change to our packaging design in 2012. The design change was intended to add benefit to distribution and our end users; however...:

Where can I find discontinued Schlage MD lock templates?

Resolution: Schlage discontinued the MD series handleset lock after the year 2000. Door prep templates for the MD series are below.MD10 MD40 Wood Template 1 x 2 1-4 SquareMD10 MD40 Metal Template 1 x 2 1-4 Squ...:

Von Duprin AX - Marketing Bulletin 5-2-2014

Resolution: Product Availability Introduced May 2014: Rim Devices – 22, 22-F, 33A/35A, 98/99, 98/99-F CVC-LBL Devices – 33/3549A-LBL, 33/3549A-LBL-F, 98/9949-L...:

Where is the Customer Care training for the AX EXIT?

Resolution: The AX EXIT product introduction training for Customer Care and for Customer Support can be found with this link, (be sure to read the notes of the power point), AX TRAINING.The first AX model...:

What is the maximum adjacent cut specification or MACS?

Resolution: NOTES:Schlage Conventional/Full Size keyway families are: Obverse, Reverse, Paracentric (Numbered), Quad, Everest C, Everest D, Everest 29 S, and Everest 29 T.Schlage Small Format/SL keyway familie...:

Instruction Sheet for 9848/9948.

Resolution: The 98/9948 use the same instruction sheets as the 98/9948. Von Duprin Instruction Sheets :

Is the 6300 wind load rated?

Resolution: The 6300 is NOT wind load rated.:

How many anchors are in a frame?

Resolution: For Steelcraft frame anchor locations refer to the frame "Anchoring Systems" section of Steelcraft's Tech Data Manual. Basic guidelines are as follows: Anchor ...: