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FAQs

Where can I find discontinued Schlage MD lock templates?

Resolution: Schlage discontinued the MD series handleset lock after the year 2000. Door prep templates for the MD series are below.MD10 MD40 Wood Template 1 x 2 1-4 SquareMD10 MD40 Metal Template 1 x 2 1-4 Squ...:

Von Duprin AX - Marketing Bulletin 5-2-2014

Resolution: Product Availability Introduced May 2014: Rim Devices – 22, 22-F, 33A/35A, 98/99, 98/99-F CVC-LBL Devices – 33/3549A-LBL, 33/3549A-LBL-F, 98/9949-L...:

Where is the Customer Care training for the AX EXIT?

Resolution: The AX EXIT product introduction training for Customer Care and for Customer Support can be found with this link, (be sure to read the notes of the power point), AX TRAINING.The first AX model...:

What is the maximum adjacent cut specification or MACS?

Resolution: NOTES:Schlage Conventional/Full Size keyway families are: Obverse, Reverse, Paracentric (Numbered), Quad, Everest C, Everest D, Everest 29 S, and Everest 29 T.Schlage Small Format/SL keyway familie...:

Instruction Sheet for 9848/9948.

Resolution: The 98/9948 use the same instruction sheets as the 98/9948. Von Duprin Instruction Sheets :

Is the 6300 wind load rated?

Resolution: The 6300 is NOT wind load rated.:

How many anchors are in a frame?

Resolution: For Steelcraft frame anchor locations refer to the frame "Anchoring Systems" section of Steelcraft's Tech Data Manual. Basic guidelines are as follows: Anchor ...:

Why can't Auto-Unlock schedules span midnight?

Resolution: Auto-Unlock schedules that need to span midnight are required to be broken up into two non-overlapping and separate schedules. The two schedules will be, one schedule that ends at 11:59 PM an...:

Selected the wrong lock model (CO-200 or CO-220) when updating CO Firmware.

Resolution: For any CO-200-40 Privacy or CO-220-75 Safe School lock that was manufactured before May 2014: When updating the lock's firmware to CO.A.12 or later, SUS will first ask the question “Is this a CO-...:

What laminated panels sizes are available?

Resolution: Minimum laminated (open edge) panel opening size is 5” x 5”. Notes:Panel opening size must be entered as feet/inches. (i.e. 0 5 = 0‘, 5”)Actual panel size is downsized 3/16" in ...: