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FAQs

What lubrication does Schlage use in their cylinders?

Resolution: Beginning April 2nd, 2014 Schlage began applying a liquid lubrication to pinned cylinders produced in all manufacturing facilities. EXCEPTION: All "0" and "1" bitted cy...:

Can a competitor power supply be used on the QEL made after December, 2014?

Resolution: Will using a power supply not manufactured by Schlage or Von Duprin void the warranty? No. If a customer uses a power supply from another manufacturer, Von Duprin will still w...:

AD 400 or 200 Lock is frozen and Schlage LED button is blinking green when installing new firmware,

Resolution: AD-400, AD-200 or AD-250 Lock is frozen and Schlage LED button is blinking green when installing new firmware.Note: When in a low battery condition the lock may operate but not have sufficient powe...:

Is the default Falcon F-25-CWDC fire rating 20 minute or 90 minute?

Resolution: The default fire rating is 90 minutes. The original Warnock Hersey 20 Minute Fire Rating for a complete Falcon 24, 25 or XX concealed wood door (CWDC) device has become invalid. Falcon ...:

What does a blinking TROUBLE LED (D1/D2) mean on the PIB300?

Resolution: 3) Five blinks of the TROUBLE LED means that the AD300 on this channel has used cache mode to allow access during a communication loss with the PIB300 or the Access Control Panel. Press the LINK b...:

Power supply main fuse

Resolution: There are several fuse options. The MDQ (That is MDQ, not MDL) is a "Dual-Element" fuse - it has a coil spring connected to a lump of metal and from the other end of the metal a wire that goes to ...:

Where is the AD lock Serial Number & Order Number label location?

Resolution: Where is the AD lock Serial Number & Order Number label location?The label includes lock part number, manufacturing date, serial number, and on the last line in slightly larger font size the or...:

What is DeZigner Trim?

Resolution: Basic glass trim details: :

What is biometrics?

Resolution: The word "biometric" simply means the measurement of a living trait or the study of measurable biological characteristics.:

Can I use 12 guage SOLID wire from my PS 914 -2RS to the frame for the EL device?

Resolution: As long as the gauge of wire is correct, solid or stranded wire should work.Stranded wire is more often used since it is easier to bend and route.: