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FAQs

My Door file was lost with a firmware update.

Resolution: Corrective Action: If your door file and 'Friendly Name" on an AD200/AD250 is lost after a firmware update; 1. Ensure that the latest AD-Series firmware package is loaded from the Schlage Suppo...:

Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?

Resolution: It is currently not possible to clone an AD-Series PIM400.:

What is the Primus I. D. card part number?

Resolution: ID CARDS Part Number Level 1 ID Card 40-061 Level 1+ ID Card ...:

Why does the ND40 stay locked after egress?

Resolution: There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed. There was an issue with the keycam that created a bind when l...:

What is FIPS-201-2 compliant? How is it different than FIP-201-1?

Resolution: The FIPS 201-1 standard has been replaced by FIPS 201-2. The new standard no longer defines specific credentials, readers or locks as compliant. Instead, only complete solutions developed through P...:

What lubrication does Schlage use in their cylinders?

Resolution: VISIBLE TO TECH ONLY Beginning on April 2nd, 2014 Schlage began applying Fin Lube TF from Interflon to lubricate pinned cylinders produced in all manufacturing facilities. &nb...:

Can a competitor power supply be used on the QEL made after December, 2014?

Resolution: Will using a power supply not manufactured by Schlage or Von Duprin void the warranty? No. If a customer uses a power supply from another manufacturer, Von Duprin will still w...:

AD 400 or 200 Lock is frozen and Schlage LED button is blinking green when installing new firmware,

Resolution: AD-400, AD-200 or AD-250 Lock is frozen and Schlage LED button is blinking green when installing new firmware.Note: When in a low battery condition the lock may operate but not have sufficient powe...:

Is the default Falcon F-25-CWDC fire rating 20 minute or 90 minute?

Resolution: The default fire rating is 90 minutes. The original Warnock Hersey 20 Minute Fire Rating for a complete Falcon 24, 25 or XX concealed wood door (CWDC) device has become invalid. Falcon ...:

What does a blinking TROUBLE LED (D1/D2) mean on the PIB300?

Resolution: 3) Five blinks of the TROUBLE LED means that the AD300 on this channel has used cache mode to allow access during a communication loss with the PIB300 or the Access Control Panel. Press the LINK b...: