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FAQs

Does a Chexit device require a mag lock?

Resolution: Mag lock is not required with CX device as locking is accomplished within the exit device.:

What is the part number for the Von Duprin 98/9947 ratchet release assembly?

Resolution: Part # 106222:

Where is the catalog information for the Von Duprin 6300 electric strike in the website?

Resolution: Catalog information for Electric Strikes is located here: Von Duprin Door Control and Security Hardware Catalog:

What is the part number for the Schlage SFIC cores?

Resolution: Part number 80-037 is the combinated Schlage Everest small format interchangeable core and is available in the restricted Everest B Family keyways. Part number 80-036 is an uncombinated versi...:

Getting error number: -3147217884 Field 'Audits.AuName' cannot be a zero-length string. Cannot generate program files in Schlage Express

Resolution: Corrective action: Empty the sync folder.Typically a result of corruption with the audits.:

Will a Schlage key in knob cylinder operate a Falcon X lock?

Resolution: The Falcon X series was discontinued in July, 2024 and is no longer available. :

How do you convert an ND80 to an ND70?

Resolution: To convert a Schlage ND80 to a ND70 you can replace the outside Keycam, Spindle and outside Spring Cage or simply replace the Chassis and re-use your existing Lever trim.IMPORTANT: You will ne...:

Will a 1 1/8" mortise cylinder work in the Von Duprin SD option?

Resolution: The SD option with Von Duprin 98/99 devices required 1 1/4" mortise cylinder and will not operate with 1 1/8" mortise cylinder.:

How do I specify RX for the L9000 locks?

Resolution: Prior to January 02, 2017: 2010 to January 2017: The RX designation changed to L283-494 for L9000 (non-Vandlgard - L9010/50/70/71/76/77/80/56/60 and the L9453/56...:

AD series lock will not reset back to factory default

Resolution: Check Battery level swap as neededRibbon cable properly orientated, fully inserted ( red wire is bottom left side, connector seated)inside cover on? Tamper must be active to resetSwap reader :