Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work.:

Does the ID3D HandKey and HandPunch have a red/green verification light like the F-Series?

Resolution: Yes, the ID3D does have a red/green LED light option. It's used to indicate successful (green) or rejected (red) hand reads. The part number is GL-100 and it can only be installed in th...:

Are the ND, NDe, AD and CO levers the same?

Resolution: Between January 30, 2017 June of 2019, the AD and CO cylindrical lock levers were incompatible because of the ND / NDe lever and spring cage design change in January of 2017.Prior to January ...:

Hand Reader just stops communicating via Ethernet?

Resolution: When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:

How do I add a biometric HandKey as a device using SMS Express?

Resolution: SMS Express can be used with a HandKey 2. To configure a HandKey with SMS Express, select the HandKey as a device under Program Settings and then Credentials and Devices. Once selected,...:

How do I get into the menus on a biometric HandKey in order to enroll a user?

Resolution: The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:

How do I contact Schlage Biometrics Technical Support?

Resolution: To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:

How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?

Resolution: This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:

What power supply replaces the S16HNX?

Resolution: The S16HNX has been discontinue and is replace by the PS904. Attached is a cross reference of power supplies that been discontinue and what is their replacement. Power Supply:

Can a 24-R, 24-V, 25-R, or 25-V device use just a cylinder on the pull side for NL-OP function?

Resolution: This is possible. A rim cylinder with cylinder anchor plate is used (anchor plate provided with rim cylinder package). No other special components are required. Order device as NL-OP.&...: