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FAQs

What are the steps I need to take in order to do a card emulation test between biometric hand readers?

Resolution: If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:

How long does the demo version of HandNet for Windows stay active?

Resolution: The demo version for HandNet for Windows stays active for 30 days after installation. No activation is needed and the demo is a full functioning application. Once the 30 days expires, H...:

Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?

Resolution: If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to ...:

What is a DC-200?

Resolution: The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work.:

Does the ID3D HandKey and HandPunch have a red/green verification light like the F-Series?

Resolution: Yes, the ID3D does have a red/green LED light option. It's used to indicate successful (green) or rejected (red) hand reads. The part number is GL-100 and it can only be installed in th...:

Are the ND, NDe, AD and CO levers the same?

Resolution: Between January 30, 2017 June of 2019, the AD and CO cylindrical lock levers were incompatible because of the ND / NDe lever and spring cage design change in January of 2017.Prior to January ...:

Hand Reader just stops communicating via Ethernet?

Resolution: When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:

How do I add a biometric HandKey as a device using SMS Express?

Resolution: SMS Express can be used with a HandKey 2. To configure a HandKey with SMS Express, select the HandKey as a device under Program Settings and then Credentials and Devices. Once selected,...:

How do I get into the menus on a biometric HandKey in order to enroll a user?

Resolution: The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:

How do I contact Schlage Biometrics Technical Support?

Resolution: To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...: