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FAQs

Resolution: The RGO (rod guard only) is 36" long x 1-5/8" wide.:

What could cause the Von Duprin E996L trim not to relock after access control times out?

Resolution: Following could cause the Von Duprin E996L trim not to relock when access control (card reader, keypad) times out. If the trim is fail secure, make sure there is no voltage at the solenoid when ...:

Why can't I depress the button on an ND73?

Resolution: You need to first verify the door thickness adjustment is set correctly. If the chassis is set to far towards the outside of the door the button will not lock into place when dep...:

Do we offer top and bottom caps for the 112/224HD?

Resolution: We don't offer top and bottom end caps for 112/224HD continuous hinges.:

What is UBC 7-2?

Resolution: The UBC (Uniform Building Code) was a regional legacy building code which was superseded in most jurisdictions by the IBC (International Building Code). There may be some areas of the country which...:

Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?

Resolution: Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:

The data rate of the PIB-300

Resolution: The Bit rate/Baud rate is 9600.:

When will the AD and CO locks start flashing LOW Battery?

Resolution: CO-Series (4 AA Battery ONLY) AA Batteries = Full 6.2 V, low battery is 4.2V, critical is 3.8V Coin cell = full is 3.0V, low is 2.7V :

Moving Handnet for Windows to a Windows 7 machine

Resolution: Yes you can. Following these procedures: What happens in Windows 7 is that its putting the .mdb files into the virtual store folder. Here is the full directory: C:\Users\”name” \AppData\L...: