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FAQs

Resolution: Types of astragal offered from Steelcraft are as follows: "Z" Astragal - For information on "Z" astragal types and attachment refer to the TD Manual page 3.3.17. Most commonly used on double ...:

How does Cache mode work on AD400 and AD300 locksets?

Resolution: An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:

Can we provide a through wire electrified 3-1/2 x 3-1/2" hinge?

Resolution: The hinge is too thin to put wires in the 3 1/2 x 3 1/2 hinge.:

How long is the RGO?

Resolution: The RGO (rod guard only) is 36" long x 1-5/8" wide.:

What could cause the Von Duprin E996L trim not to relock after access control times out?

Resolution: Following could cause the Von Duprin E996L trim not to relock when access control (card reader, keypad) times out. If the trim is fail secure, make sure there is no voltage at the solenoid when ...:

Why can't I depress the button on an ND73?

Resolution: You need to first verify the door thickness adjustment is set correctly. If the chassis is set to far towards the outside of the door the button will not lock into place when dep...:

Do we offer top and bottom caps for the 112/224HD?

Resolution: We don't offer top and bottom end caps for 112/224HD continuous hinges.:

What is UBC 7-2?

Resolution: The UBC (Uniform Building Code) was a regional legacy building code which was superseded in most jurisdictions by the IBC (International Building Code). There may be some areas of the country which...:

Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?

Resolution: Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...: