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FAQs

Resolution: When you want to periodically disable and block access to a certain room in a building or an entrance door, that’s when you would need to use a Lockout Cylinder. See full document.:

What is the Buy American Act (BAA)?

Resolution: To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...:

What power supply to use with Schlage ND or Falcon T electrified locks?

Resolution: Falcon T series:

Why is the lever binding on LV9000 locks?

Resolution: Doors that may be slightly under 1 3/4" thick may experience binding. To resolve simply remove the spindle springs and discard. Alternative solution is to install the OSU ferrule kit (L583-347)....:

What is the door-to-lever tip distance on the S Jupiter lever?

Resolution: The lever return distance (tip of lever to door face) on the Jupiter lever design is approximately 1-3/4".:

Are the AL Jupiter or Neptune levers available with IC?

Resolution: As of October 2009, the Jupiter and Neptune levers for the AL Series are available in Small Format Interchangeable Core (SFIC) and the Full Size Interchangeable core (FSIC).See marketing documentat...:

When was the B600 700 800 deadbolt launched?

Resolution: These products launched on 12/08/94.:

My lock will not tighten down on the door.

Resolution: The castlenuts may have broken. Replace castlenuts as outlined in the Tech Bulletin.:

Does Falcon have a sample finish ring?

Resolution: SET OF FINISH SAMPLES Part number "20" One (1) of each finish on 1-1/4" diameter disks attached together with a bead chain. Finishes Included: 605, 606, 61...:

Can't tap anything on the HHD screen,; Screen unresponsive

Resolution: Ensure the HHD in "Hold " mode. The hold slide button is located on the left side of the HHD. Ensure that the hold slide control is in the up position. Down will effectively lock ...: