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FAQs

Resolution: To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...:

What power supply to use with Schlage ND electrified locks?

Resolution: Allegion recommends the use of the Schlage PS900 series power supplies for Schlage ND electrified locks.The maximum number of locks that can be used on various PS900 series power supplies will be d...:

Why is the lever binding on LV9000 locks?

Resolution: Doors that may be slightly under 1 3/4" thick may experience binding. To resolve simply remove the spindle springs and discard. Alternative solution is to install the OSU ferrule kit (L583-347)....:

What is the door-to-lever tip distance on the S Jupiter lever?

Resolution: The lever return distance (tip of lever to door face) on the Jupiter lever design is approximately 1-3/4".:

Are the AL Jupiter or Neptune levers available with IC?

Resolution: As of October 2009, the Jupiter and Neptune levers for the AL Series are available in Small Format Interchangeable Core (SFIC) and the Full Size Interchangeable core (FSIC).See marketing documentat...:

When was the B600 700 800 deadbolt launched?

Resolution: These products launched on 12/08/94.:

My lock will not tighten down on the door.

Resolution: The castlenuts may have broken. Replace castlenuts as outlined in the Tech Bulletin.:

Does Falcon have a sample finish ring?

Resolution: SET OF FINISH SAMPLESPart number "20"One (1) of each finish on 1-1/4" diameter disks attached together with a bead chain.Finishes Included: 605, 606, 613, 619, 622, 625, 626, 630, 643eNote that spe...:

Can't tap anything on the HHD screen,; Screen unresponsive

Resolution: Ensure the HHD in "Hold " mode. The hold slide button is located on the left side of the HHD. Ensure that the hold slide control is in the up position. Down will effectively lock ...:

Does Schlage have a 3 3/4" backset for the ND electrified locks?

Resolution: The Schlage ND electrified locks can be ordered with a 3-3/4" backset, but the latch cannot be ordered separately because of UL regulations.: